Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 20:09:11 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6262163295 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500415008 Bot:  Please wait while we transfer you to an agent Customer:  Hi Customer:  62621
 63295 still waiting since 5 days, your corrier partner didn't contact me yet. Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  please wait for a while so that i can check and assist you Customer:  OK check fast Agent:  We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: (966500415008). Agent:  We request you to please confirm if this is your correct contact number, if so, please share with us a suitable time to contact you. If not, please share with us your correct contact number so that we can arrange the delivery for you accordingly. Customer:  Nobody contact to me. They are lier Customer:  I can't tolerate lies Customer:  My number is same Customer:  Delivery should be tomorrow Customer:  Morning time Customer:  Who is your corrier partner? Agent:  We sincerely apologize for the i
 nconvenience caused to you. Agent:  our courier partner will contact you again please be sure to pick up the call Customer:  Delivery should be tomorrow morning Customer:  I need urgent Agent:  Yes they will contact you Agent:  Is there any thing else i can help you? Customer:  When? Customer:  I need tomorrow morning Customer:  Send them instructions to deliver in morning Agent:  We try to do so. Customer:  Talk with your manager to push them deliver tomorrow morning. Customer:  You send them email Customer:  What's name of corrier partner Customer:  ? Agent:  we will send them instructions to send the order as soon as possible Agent:  lmg Customer:  Not soon as possible. I need it tomorrow Customer:  You don't understand? Customer:  Tomorrow morning ok Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  yes we will try our best Customer:  Send instructions for tomorrow Customer:  Bye Agent:  Happy to assist you Bot:  Rate our Customer Service Agent [Custome
 r Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  0500415008 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6262163295 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:56 PM, 13th Jan                     hi                    6262
 163295           11:56 PM, 13th Jan                     hi                    Your agent told me yesterday that corrier partner will contact to me but nobody called. I need delivery tomorrow morning. If you can't deliver, cancell it           11:57 PM, 13th Jan                     hi                    You are lier           11:57 PM, 13th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           11:58 PM, 13th Jan                     hi                    Reply fast. I can't wait too much. You are wasting time of customers.           11:58 PM, 13th Jan                     hi                    6262163295           11:59 PM, 13th Jan                   Mohd                   Can you please wait for a while so that i can check and assist you?           11:59 PM, 13th Jan                     hi                    Your agent told me yesterday that corrier partner will contact to me but nobody called. I need delivery tomorrow morning. If 
 you can't deliver, cancell it           11:59 PM, 13th Jan                     hi                    Your agent told me yesterday, you have sent email to corrier for delivery but they didn't listen you. Because you don't have value. I need delivery tomorrow morning otherwise will not receive. I will cancel           12:01 AM, 14th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           12:01 AM, 14th Jan                     hi                    I no need sorry. I need clear answer           12:01 AM, 14th Jan                   Mohd                   We have sent the message to the courier to send it but they did not do           12:02 AM, 14th Jan                     hi                    Talk to your manager or someone. I need delivery tomorrow at any cost           12:02 AM, 14th Jan                   Mohd                   you can cancel the order in case delivery is late           12:02 AM, 14th Jan                     
 hi                    If they didn't do then finish the contract with corrier           12:02 AM, 14th Jan                     hi                    I will cancel tomorrow           12:03 AM, 14th Jan                     hi                    Your performance is very bad           12:03 AM, 14th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           12:03 AM, 14th Jan                     hi                    You shoud contract with Aramix orDHL           12:04 AM, 14th Jan                     hi                    You are saving your money but losing customers           12:05 AM, 14th Jan                     hi                    Bye           12:05 AM, 14th Jan                   Mohd                   Now we are trying to send the again           12:05 AM, 14th Jan                     hi                    I cancel my order           12:05 AM, 14th Jan                   Mohd                   to deliver the order soon    
        12:05 AM, 14th Jan                     hi                    I no need your third standard delivery           12:05 AM, 14th Jan                     hi                    I will fuck them if they call me. I cancel           12:06 AM, 14th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           12:06 AM, 14th Jan                     hi                    Bye           12:06 AM, 14th Jan                     hi                    Don't write me           12:07 AM, 14th Jan                   Mohd                   Happy to assist you           12:08 AM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1985208