Subject: Ticket Assigned - Conversation with may alfuraih
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 19:58:01 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with may alfuraih may alfuraih                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  may alfuraih Bot:  Hi May Alfuraih ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096599230005            11:46 PM, 13th Jan                     may alfuraih                    Ok           11:46 PM, 13th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           11:46 PM, 13th Jan                     may alfuraih                    I bought from the site 10 days ago and you canceled one of my item           11:47 PM, 13th Jan                     may alfuraih                    And still didn’t receive the refund           11:48 PM, 13th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           11:49 PM, 13th Jan                     may alfuraih                    From where I get it!           11:49 PM, 13th Jan                   Mohd                   the order number is mentioned in your order history           11:50 PM, 13th Jan                     may alfuraih                    8226915244           11:52 PM, 13th Jan                   Mohd                   Can you please wait for a while so that i can check and assist you?           11:53 PM, 13th Jan                     may alfuraih                    Ok           11:53 PM, 13th Jan                   Mohd                   يرجى العلم انه قد تم ارجاع المبلغ الى حسابك بتاريخ 21--01-07           11:55 PM, 13th Jan                     may alfuraih                    اي حساب؟           11:56 PM, 13th Jan                   Mohd                   The refund amount of AED 5 for order ID 8226915244, has been processed from our side to your credit card under the transaction ID 169999990066406643.  ** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.           11:56 PM, 13th Jan                     may alfuraih                    Thank you           11:57 PM, 13th Jan                   Mohd                   Happy to assist you           11:57 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1985190