Subject: Ticket Assigned - Conversation with sir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 19:48:09 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sir sir                    Bot:  Hi again! Bot:  Please enter your name Customer:  sir Bot:  Hi Sir ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addition
 al 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:26 PM, 13th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           11:27 PM, 13th Jan                     sir                    I order yestrday, order number 6263600286    this order casio watch,,2 pcs,,,           11:27 PM, 13th Jan                     sir                    But i want 1 pcs cencel,,           11:27 PM, 13th Jan                   Mohd                   Can you please wait for a while so that i can 
 check and assist you?           11:29 PM, 13th Jan                     sir                    Yes           11:30 PM, 13th Jan                     sir                    No need to 2 pcs watch,,, i need only 1 pcs,,,prize,,141 riyal with delivery charge,           11:31 PM, 13th Jan                   Mohd                   As we can see that one pc has been cancelled successfully           11:31 PM, 13th Jan                     sir                    Yes           11:31 PM, 13th Jan                   Mohd                   Is there any thing else i can help you for today?           11:31 PM, 13th Jan                     sir                    Now  what my have order sir?           11:32 PM, 13th Jan                     sir                    6263600286           11:33 PM, 13th Jan                   Mohd                   Your order will be delivered within 2-3 days           11:34 PM, 13th Jan                     sir                    What item that?           11:34 PM, 13th Jan   
                   sir                    Sir           11:36 PM, 13th Jan                     sir                    What item that           11:36 PM, 13th Jan                     sir                    2/3 Days delivery?           11:36 PM, 13th Jan                     sir                    /startOver           11:37 PM, 13th Jan                     sir                    Sir           11:37 PM, 13th Jan                     sir                    Mohammad           11:37 PM, 13th Jan                   Mohd                   that item is 162643019 - - Casio Men's Silver Analog Metal Strap Watch MTP-1314D-2AVDF           11:39 PM, 13th Jan                   Mohd                   Are we still connected?           11:40 PM, 13th Jan                     sir                    how much?           11:41 PM, 13th Jan                     sir                    How many pcs?           11:42 PM, 13th Jan                   Mohd                   131 SAR           11:42 PM, 13th Jan         
           Mohd                   with one pc           11:43 PM, 13th Jan                   Mohd                   Is there any thing else i can help you for today?           11:43 PM, 13th Jan                     sir                    Which date delivery sir?           11:43 PM, 13th Jan                   Mohd                   We can not give you any fix date but Your order will be delivered within 2-3 days           11:44 PM, 13th Jan                   Mohd                   Is there any thing else i can help you for today?           11:44 PM, 13th Jan                     sir                    Prize 131 riyal?           11:44 PM, 13th Jan                   Mohd                   Yes           11:44 PM, 13th Jan                   Mohd                   131+10           11:44 PM, 13th Jan                     sir                    Thanks ,sir,           11:45 PM, 13th Jan                     sir                    Any things can i order sir?           11:45 PM, 13th Jan          
          Mohd                   Now you can order fresh one           11:46 PM, 13th Jan                   Mohd                   for any thing else           11:46 PM, 13th Jan                   Mohd                   Happy to assist you           11:46 PM, 13th Jan                     sir                    Can i return for any problum?           11:47 PM, 13th Jan                   Mohd                   Yes you can return           11:47 PM, 13th Jan                   Mohd                   Is there any thing else i can help you for today?           11:47 PM, 13th Jan                     sir                    Thanks for information           11:47 PM, 13th Jan                   Mohd                   Happy to assist you           11:47 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1985176