Subject: Ticket Assigned - Conversation with radhika jandial
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 19:04:18 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with radhika jandial radhika jandial                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  radhika jandial Bot:  Hi Radhika Jandial ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0522619498            10:45 PM, 13th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           10:46 PM, 13th Jan                     radhika jandial                    Hi mohd. Radhika here           10:46 PM, 13th Jan                     radhika jandial                    Today i received a delivery where i receive 1 defected piece           10:47 PM, 13th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           10:47 PM, 13th Jan                     radhika jandial                    Sure 9628059492           10:49 PM, 13th Jan                   Mohd                   As well as please share the picture of defected piece so that we can further assist you           10:49 PM, 13th Jan                     radhika jandial                    Wair loading           10:52 PM, 13th Jan                     radhika jandial                             10:53 PM, 13th Jan                   Mohd                   can you explain the damaged place in the itme?           10:54 PM, 13th Jan                     radhika jandial                    3 of the buttons r not there           10:55 PM, 13th Jan                     radhika jandial                             10:56 PM, 13th Jan                     radhika jandial                    3 is also there but not showing in pic           10:56 PM, 13th Jan                     radhika jandial                    Now my question is if i have to order that again i have to pay 20 aed extra which i don't want to pay again... i want a replacement of this with size 12           10:57 PM, 13th Jan                   Mohd                   Can you please wait for a while so that i can check and assist you?           10:57 PM, 13th Jan                   Mohd                   Sorry to know that you got the damaged item but we do not have an exchange option available online at this time. You can return           10:58 PM, 13th Jan                     radhika jandial                    I have already applied for return but as ur regular customer... sometime or in rear cases u can give some replacement option           11:00 PM, 13th Jan                     radhika jandial                    U guys should give some favour           11:01 PM, 13th Jan                   Mohd                   We are really sorry but we have not any option like this           11:01 PM, 13th Jan                   Mohd                   The item will be collected within 3-5 working days           11:02 PM, 13th Jan                   Mohd                   Is there any thing else i can help you for today?           11:02 PM, 13th Jan                     radhika jandial                    No problem can u tell me this item with size 12 is available on ur oasis mall store           11:02 PM, 13th Jan                     radhika jandial                    So that i can go & collect it from there           11:03 PM, 13th Jan                   Mohd                   Sorry we have not any idea about the offline stores           11:03 PM, 13th Jan                     radhika jandial                    Thanks           11:03 PM, 13th Jan                   Mohd                   Happy to assist you.           11:03 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1985094