Subject: Ticket Assigned - Conversation with sumbul
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 19:00:01 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sumbul sumbul                    Customer:  ?? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sumbul ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:33 PM, 13th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           10:33 PM, 13th Jan                     sumbul                    Hello           10:34 PM, 13th Jan                     sumbul                    I recieved my online order today And one item is damaged in it Its torn from inside I tried to do online return But not getting any option for that item           10:34 PM, 13th Jan                     sumbul                             10:34 PM, 13th Jan                     sumbul                    Can you please help?           10:35 PM, 13th Jan                     sumbul                    ??           10:36 PM, 13th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           10:36 PM, 13th Jan                     sumbul                    9626912293           10:36 PM, 13th Jan                   Mohd                   Can you please wait for a while so that i can check and assist you?           10:37 PM, 13th Jan                     sumbul                    Yes i am waiting           10:38 PM, 13th Jan                   Mohd                   just seconds           10:40 PM, 13th Jan                     sumbul                    I am here           10:41 PM, 13th Jan                   Mohd                   Can you please share the pic of damaged item?           10:43 PM, 13th Jan                   Mohd                   so that we can further assist you           10:43 PM, 13th Jan                     sumbul                    Wait           10:43 PM, 13th Jan                     sumbul                             10:44 PM, 13th Jan                     sumbul                             10:44 PM, 13th Jan                   Mohd                   Thanks for providing the picture  please wait for minutes so that we can give the solution           10:45 PM, 13th Jan                     sumbul                    Okay           10:45 PM, 13th Jan                   Mohd                   We would like to inform you that we have refunded for the damage item           10:48 PM, 13th Jan                   Mohd                   the amount of 22.5 AED           10:49 PM, 13th Jan                     sumbul                    Yeah just got a message .. thank you.. how you will collect this item?           10:50 PM, 13th Jan                   Mohd                   No need to return the item           10:50 PM, 13th Jan                   Mohd                   take it as a good will from landmark           10:50 PM, 13th Jan                   Mohd                   Is there any thing else i can help you for today?           10:51 PM, 13th Jan                     sumbul                    Oh thanks           10:51 PM, 13th Jan                     sumbul                    How i will get the amount?           10:51 PM, 13th Jan                   Mohd                   noting the amount will be reflected in your account within 2-14 days           10:51 PM, 13th Jan                     sumbul                    Okay           10:52 PM, 13th Jan                     sumbul                    Also I haven’t received my amount from last order which was cancelled from your side           10:53 PM, 13th Jan                     sumbul                    It’s been 10 days already           10:53 PM, 13th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           10:54 PM, 13th Jan                     sumbul                    9626462249           10:55 PM, 13th Jan                     sumbul                    This is order number           10:55 PM, 13th Jan                   Mohd                   Can you please wait for a while so that i can check and assist you?           10:55 PM, 13th Jan                     sumbul                    Sure           10:55 PM, 13th Jan                   Mohd                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:56 PM, 13th Jan                     sumbul                    Okay... I would like to have quick update about it please           10:57 PM, 13th Jan                   Mohd                   Yes it will be soon           10:58 PM, 13th Jan                   Mohd                   Is there any thing else i can help you for today?           10:58 PM, 13th Jan                     sumbul                    No thank you so much for you help           10:59 PM, 13th Jan                     sumbul                    *your           10:59 PM, 13th Jan                   Mohd                   Happy to assist you.           10:59 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1985089