Subject: Ticket Assigned - Conversation with ahmad arkahdan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 18:43:42 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmad arkahdan ahmad arkahdan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmad arkahdan Bot:  Hi Ahmad Arkahdan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0599996719            10:19 PM, 13th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           10:19 PM, 13th Jan                     ahmad arkahdan                    I have returned 3 shipments (not all items) through Aramex           10:19 PM, 13th Jan                     ahmad arkahdan                    But i received email for return confirmation for 1 shipment only           10:20 PM, 13th Jan                     ahmad arkahdan                    So i want to check the return status for the other 2 shipments           10:20 PM, 13th Jan                     ahmad arkahdan                    1- order# 6257321242           10:20 PM, 13th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           10:20 PM, 13th Jan                   Mohd                   Can you please wait for a while so that i can check and assist you?           10:21 PM, 13th Jan                     ahmad arkahdan                    2-6257321242           10:21 PM, 13th Jan                     ahmad arkahdan                    2 order           10:21 PM, 13th Jan                     ahmad arkahdan                    Sure           10:21 PM, 13th Jan                   Mohd                   second is same to one please check           10:22 PM, 13th Jan                     ahmad arkahdan                    Sorry by mistake           10:23 PM, 13th Jan                     ahmad arkahdan                    6256401560           10:23 PM, 13th Jan                   Mohd                   and the third one           10:27 PM, 13th Jan                   Mohd                   please share the third order num           10:27 PM, 13th Jan                     ahmad arkahdan                    Third one (i received email of return confirmation) : 6256917186           10:28 PM, 13th Jan                   Mohd                   The first two return request items are not collected yet?           10:30 PM, 13th Jan                     ahmad arkahdan                    I gave to aramex at the same time with the third one           10:30 PM, 13th Jan                   Mohd                   did you return all the three with third one?           10:32 PM, 13th Jan                     ahmad arkahdan                    Yes, and packed each shipment separately with a sticker in each package writing the shipment number           10:32 PM, 13th Jan                   Mohd                   Can you please wait for a while so that i can check and assist you?           10:34 PM, 13th Jan                     ahmad arkahdan                    Sure           10:34 PM, 13th Jan                   Mohd                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:38 PM, 13th Jan                     ahmad arkahdan                    Then i will wait email from your side?           10:39 PM, 13th Jan                   Mohd                   Yes we will inform you on email           10:41 PM, 13th Jan                   Mohd                   Is there any thing else i can help you for today?           10:41 PM, 13th Jan                     ahmad arkahdan                    Thank you           10:42 PM, 13th Jan                   Mohd                   Happy to assist you.           10:43 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1985059