Subject: Ticket Assigned - Conversation with mumtaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 18:39:48 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mumtaz mumtaz                    Bot:  Hi again! Bot:  Please enter your name Customer:  mumtaz Bot:  Hi Mumtaz ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:29 PM, 13th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           10:30 PM, 13th Jan                     mumtaz                    Hi for Order #6261916082           10:30 PM, 13th Jan                     mumtaz                    I ordered the wrong size of Full Length Super Skinny Fit High-Rise Jeggings           10:31 PM, 13th Jan                     mumtaz                    Can i exchange it for another size?           10:31 PM, 13th Jan                   Mohd                   Can you please wait for a while so that i can check and assist you?           10:32 PM, 13th Jan                     mumtaz                    Ok sure           10:32 PM, 13th Jan                   Mohd                   we do not have an exchange option available online at this time. You can return           10:35 PM, 13th Jan                     mumtaz                    Oh           10:36 PM, 13th Jan                     mumtaz                    Can i exchange it in store then?           10:36 PM, 13th Jan                   Mohd                   sorry           10:36 PM, 13th Jan                   Mohd                   only return and refund can be done           10:37 PM, 13th Jan                     mumtaz                    Oh ok thank you           10:37 PM, 13th Jan                   Mohd                   Happy to assist you.           10:39 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1985051