Subject: Ticket Assigned - Conversation with sumbul
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 18:31:04 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sumbul sumbul                    Bot:  Hi again! Bot:  Please enter your name Customer:  sumbul Bot:  Hi Sumbul ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:20 PM, 13th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           10:20 PM, 13th Jan                     sumbul                    Hello           10:21 PM, 13th Jan                     sumbul                    I recieved my online order today           10:21 PM, 13th Jan                     sumbul                    And one item is damaged in it           10:21 PM, 13th Jan                     sumbul                    Its torn from inside           10:22 PM, 13th Jan                     sumbul                    I tried to do online return           10:22 PM, 13th Jan                     sumbul                    But not getting any option for that item           10:22 PM, 13th Jan                     sumbul                             10:22 PM, 13th Jan                     sumbul                    Can you please help?           10:22 PM, 13th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           10:25 PM, 13th Jan                   Mohd                   Are we still connected?           10:29 PM, 13th Jan                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:30 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1985038