Subject: Ticket Assigned - Conversation with mohammad ajmal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 18:01:00 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad ajmal mohammad ajmal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammad ajmal Bot:  Hi Mohammad Ajmal ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971588264949 Bot:  Please wait while we transfer you to an agent Agent:  Hi Ajmal, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  I received different product Agent:  Could you please share your order number so that I can assist you further? Customer:  IMAGE Customer:  In ordered jacket but received hoodies Agent:  Could you please share your order number so that I can assist you further? Customer:  LM9624240847 Agent:  please allow me to check it for you. Agent:  which you received different ? Agent:  160175822 - - Juniors Printed Jacket with Long Sleeves and Hood Agent:  this one right ? Customer:  My self recieved Hoodies instead of Jaccket Agent:  I would like to tell you that one item was auto cancelled by the system due to out of stock. Customer:  Where is junior printed jacket??? Agent:  162783655 - - Juniors Hooded Sweatshirt with Kangaroo Pocket and Long Sleeves Customer:  How can you delivered wrong items without inform us Agent:  Your refund is already initiated for AED 45 with the transaction ID 58d0d8c4-5148-4a28-a01e-abe636501e4f Agent:  can you show me the image of the product that is delivered ? Customer:  IMAGE Customer:  See above one I received Customer:  You can check in my order history what I ordered’ Agent:  you ordered Agent:  160175822 - - Juniors Printed Jacket with Long Sleeves and Hood Agent:  with black color right ? Customer:  Wait I am sending  the pict which I ordered Agent:  sure. Customer:  IMAGE Customer:  See which one I placed the order Customer:  This one ** Agent:  we sincerely apologies for the inconvenience. Agent:  I would like to ask you that i can make a return request for you. Customer:  Could you please send us which I placed the order Agent:  We are really sorry as we are not authorized to exchange for the items online. Agent:  We request you to please place a new order. Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Yes do it Customer:  No need this product Customer:  I will buy from another online portal Agent:  sure please be connected till then i make a return for you. Agent:  we have created a return for you. Customer:  Thank you Agent:  welcome. Agent:  Is there anything else I can help ? Customer:  I am disappointed.i din expect you will give wrong product Agent:  We know this is frustrating Agent:  and we are really sorry for that. Customer:  Can you tell me why my shukran point less before it was 396 Customer:  Now showing 196 Agent:  you have used your shukran in any of your orders. Customer:  No Agent:  Please let me check it. Agent:  We can check that you have 196 shukran points. Customer:  Last week 396 and I din use anywhere Customer:  And how it can be leas Agent:  let us check and investigate. Customer:  ? Agent:  Is there anything else I can help ? Agent:  We will get back to you on [email-masked] Customer:  No my email id above one wrong Agent:  please tell us the correct one. Customer:  [email-masked] Agent:  Thanks for confirmation. Customer:  How many days will you update me Agent:  We will get back to you. Agent:  with in 24-48 hours. Customer:  Ok Customer:  Via email Customer:  Right Agent:  yes Customer:  Ok Customer:  Thanks Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohammad Ajmal ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Ajmal, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  I want to return my order Agent:  Could you please share your order number so that I can assist you further? Customer:  Order number is LM9626581648 Customer:  Only jeans I want to return Customer:  Size issue Agent:  Ok have you collected the order ? Customer:  Yes Agent:  Please allow me to check it for you.  Customer:  IMAGE Customer:  IMAGE Agent:  OK we have created the return for you Agent:  our courier will come to collect the item with in 3-5 business days. Customer:  Ok thanks Agent:  welcome. Agent:  Is there anything else I can help ? Customer:  Thank you very much Agent:  Welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohammad Ajmal ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mohammad, Thank you for contacting us. My name is Nikhil. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Customer:  ??? Agent:  Hi Mohammad, Thank you for contacting us. My name is Nikhil. How may I help you? Customer:  Could please tell me about my return Customer:  No one contact me till yet Agent:  We apologize for the delay and inconvenience. Agent:  Could you please share your order number so that I can assist you further? Customer:  I have sent before Customer:  You can my above massage Agent:  Apologies and thank you for the confirmation. This is the order id 9626581648 Agent:  Please allow me a moment to fetch the details. Customer:  Yes Agent:  Thank you for being online. Agent:  As per the system, the order was a collection point pick up and we don't have your address with us to arrange the collection. Agent:  As my colleague have raised a return request, you would have got a link on your registered email id to fill up your complete address. Customer:  Tell me how Agent:  Chech your email [email-masked] for the link Agent:  Please check your spam.junk forlder as well for the link. Customer:  Ok Agent:  You would have got a link there, please fill the form and submit it, so that the collection can be arranged. Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  I have filled my address Customer:  Via link Agent:  Thank you for the onfirmation. Agent:  As per the system, we can see that the courier has been assigned. Agent:  The courier team is Aramex and the tracking number is 46048609235. Agent:  They will contact you with in 3-5 business days to schedule the collection. Agent:  Is there anything else we may assist you with today? Customer:  No thank you very much for your support and guidance Customer:  I appreciate your quick response Agent:  You are welcome! Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohammad Ajmal ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:50 PM, 13th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           09:50 PM, 13th Jan                     mohammad ajmal                    Could you please update my refund           09:50 PM, 13th Jan                     mohammad ajmal                    Order number 9626581648           09:51 PM, 13th Jan                   Mohd                   Can you please wait for a while so that i can check and assist you?           09:52 PM, 13th Jan                     mohammad ajmal                    Sure           09:52 PM, 13th Jan                   Mohd                   We would like to inform you that your product will take 2 - 3 business days to  conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           09:55 PM, 13th Jan                   Mohd                   Is there any thing else i can help you for today?           09:57 PM, 13th Jan                   Mohd                   Happy to assist you.           10:00 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1984970