Subject: Ticket Assigned - Conversation with maryam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 17:56:10 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maryam maryam                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  maryam Bot:  Hi Maryam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Maryam, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  I returned a few items from my order 2 days back so when will I get my refund it’s a cash on delivery Customer:  order  number 9627238502 Agent:  Please allow us few mins so that we can check the details for you Customer:  Sure Agent:  Thank you for your patience. Customer:  No problem Agent:  Please note that as we can check ther are two returns in you order. Customer:  I returned 4 items Customer:  IMAGE Customer:  IMAGE Customer:  These 4 Agent:  thank you for your confirmation. Customer:  N return ammount 196 aed Customer:  IMAGE Agent:  Please be assured as we will escalate this issue to our concerned team and let you kneo the update on your registered email id. Agent:  Please let us know if you have any other query. Customer:  I have given all the 4 items to the guy who came to pick  up Customer:  Whom should I contact now ? Agent:  Thank you for your confirmation. Agent:  Please be rest assuered we will let you know the update on your email id - [email-masked] Agent:  at the earliest. Customer:  Ok will b waiting Customer:  Thank you so much Customer:  ? Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Maryam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:40 PM, 13th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           09:41 PM, 13th Jan                     maryam                    Hi my order number is  9627238502 so when will I get my refund back           09:42 PM, 13th Jan                   Mohd                   Can you please wait for a while so that i can check and assist you?           09:42 PM, 13th Jan                     maryam                    Sure           09:42 PM, 13th Jan                     maryam                    ???           09:44 PM, 13th Jan                   Mohd                   As we can see           09:44 PM, 13th Jan                   Mohd                   that you have  return request           09:44 PM, 13th Jan                     maryam                    It’s a cash on delivery           09:44 PM, 13th Jan                   Mohd                   one has been picked up           09:45 PM, 13th Jan                     maryam                    Yea ?           09:45 PM, 13th Jan                   Mohd                   and second will be collected soon           09:45 PM, 13th Jan                     maryam                    They picked all the 4 items           09:45 PM, 13th Jan                     maryam                    The one I requested later           09:45 PM, 13th Jan                     maryam                             09:45 PM, 13th Jan                     maryam                             09:46 PM, 13th Jan                   Mohd                   but we can see that only Plain Longline Jacket with Flared Sleeves has been done           09:46 PM, 13th Jan                     maryam                    Brother I returned all the 4 items to the guy you sent           09:46 PM, 13th Jan                     maryam                    This is the kind of services you are giving ??           09:47 PM, 13th Jan                     maryam                    M very disappointed           09:47 PM, 13th Jan                     maryam                    How is it possible           09:47 PM, 13th Jan                   Mohd                   are all the items under the number 9627238502           09:47 PM, 13th Jan                     maryam                    Yes           09:47 PM, 13th Jan                     maryam                    You can check the order history           09:48 PM, 13th Jan                   Mohd                   wait please           09:48 PM, 13th Jan                     maryam                    Total were 16 items and I returned 4           09:48 PM, 13th Jan                   Mohd                   so that we can check again           09:48 PM, 13th Jan                     maryam                    Okay           09:49 PM, 13th Jan                   Mohd                   2Xtremz Solid Puff Sleeve Jumpsuit with Belt Accent and Pockets (2)  Pearl Detail Midi Shift Dress with Pocket Detail (1)  Plain Longline Jacket with Flared Sleeves (1)     total 4 items  Right?           09:50 PM, 13th Jan                     maryam                    Yes           09:50 PM, 13th Jan                     maryam                    All these 4 items           09:50 PM, 13th Jan                   Mohd                   We would like to inform you that three items are under the second return request  and the last one is under another return request           09:51 PM, 13th Jan                     maryam                    3 are under first return request           09:52 PM, 13th Jan                     maryam                    And the plain longline jacket with flared sleeves under second           09:52 PM, 13th Jan                     maryam                    The guy said to give all the items I told him that I have two return requests           09:52 PM, 13th Jan                   Mohd                   the refund will be done within one week           09:52 PM, 13th Jan                     maryam                    He said give me all the items and I gave           09:53 PM, 13th Jan                   Mohd                   Is there any thing else i can help you for today?           09:53 PM, 13th Jan                     maryam                    Refund for all the four items ?           09:53 PM, 13th Jan                   Mohd                   Yes           09:54 PM, 13th Jan                     maryam                    Okay thank you so much           09:54 PM, 13th Jan                   Mohd                   Happy to assist you.           09:55 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1984955