Subject: Ticket Assigned - Conversation with sumita sarker
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 17:25:58 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sumita sarker sumita sarker                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sumita sarker Bot:  Hi Sumita Sarker ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid
  by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509363705            09:16 PM, 13th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           09:16 PM, 13th Jan                     sumita sarker                    Hi firstly i have two pending refunds as orders were cancelled from your end           09:17 PM, 13th Jan                   Mohd                   Could you 
 please share your order number so that I can assist you further?           09:18 PM, 13th Jan                     sumita sarker                    Secondly there is something wrong with my cart..it is showing 10 items and while loading saying the cart is empty           09:18 PM, 13th Jan                   Mohd                   Could you please share your order number for the pending refund so that I can assist you further?           09:19 PM, 13th Jan                   Mohd                   Are we still connected?           09:23 PM, 13th Jan                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:25 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1984889