Subject: Ticket Assigned - Conversation with zahraa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 17:25:01 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zahraa zahraa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zahraa Bot:  Hi Zahraa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097339117233            09:16 PM, 13th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           09:16 PM, 13th Jan                     zahraa                    Hello           09:16 PM, 13th Jan                     zahraa                    I've made a return for flats on my last order and they came and picked it up but still did not receive my refund           09:17 PM, 13th Jan                     zahraa                    They collected it on 23 dec 2020           09:18 PM, 13th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           09:19 PM, 13th Jan                     zahraa                    7419971291           09:20 PM, 13th Jan                   Mohd                   Can you please wait for a while so that i can check and assist you?           09:21 PM, 13th Jan                     zahraa                    Ok           09:22 PM, 13th Jan                     zahraa                             09:22 PM, 13th Jan                     zahraa                    Picture of the package they collected           09:22 PM, 13th Jan                   Mohd                   Yes we checked           09:22 PM, 13th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           09:22 PM, 13th Jan                   Mohd                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:23 PM, 13th Jan                     zahraa                    Ok           09:23 PM, 13th Jan                   Mohd                   Is there any thing else i can help you for today?           09:23 PM, 13th Jan                     zahraa                    No thank you           09:24 PM, 13th Jan                   Mohd                   Happy to assist you.           09:24 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1984886