Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 16:56:52 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User jasmine                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  jasmine Bot:  Hi Jasmine ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627834463 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509368310 Bot:
   Please wait while we transfer you to an agent Customer:  Hi Customer:  IMAGE Customer:  I didnt get my pick up confirmation yet Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Are we still connected? Agent:  As we can see that the order was placed on 10 jan Agent:  Your order will be ready for pick up within 2 days Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jasmine ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627834463 Bot:   Your order 
 status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:47 PM, 13th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           08:47 PM, 13th Jan                     jasmine                    I placed an order on 10th jan and i didnt receive any confirmation yet for pickup           08:48 PM, 13th Jan                     jasmine                    Its been 3 days already since i ordered           08:48 PM, 13th Jan                   Mohd                   As we can see that the order was placed on 10 jan Your order will be ready for pick up within 2 days           08:49 PM, 13th Jan                   Mohd     
               We sincerely apologize for the inconvenience caused to you.           08:49 PM, 13th Jan                     jasmine                    Its past 2 days already           08:49 PM, 13th Jan                     jasmine                    Today is the 3rd day           08:49 PM, 13th Jan                     jasmine                    No confirmation yet on when i can collect           08:50 PM, 13th Jan                     jasmine                    I dont expect this kind of service from centerpoint           08:50 PM, 13th Jan                     jasmine                    Which date can i pick my order?           08:50 PM, 13th Jan                   Mohd                   We are so sorry for the late  your order will be ready to be collected from the store within 2 days           08:51 PM, 13th Jan                   Mohd                   and you will get the confirmation within 2 days           08:52 PM, 13th Jan                     jasmine                    I need t
 o know the date           08:52 PM, 13th Jan                     jasmine                    I ordered it on 10th Jan..i need to collect it tomorrow           08:52 PM, 13th Jan                   Mohd                   Sorry we can not be sure about exact date           08:52 PM, 13th Jan                     jasmine                    Its been 3 days today           08:53 PM, 13th Jan                     jasmine                    And now you say 2 more days?           08:53 PM, 13th Jan                     jasmine                    It usually comes in 1-2 days if i pay extra cash for delivery           08:53 PM, 13th Jan                     jasmine                    So if i dont pay extra..i dont get better service..           08:54 PM, 13th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           08:54 PM, 13th Jan                     jasmine                    Apology not accepted           08:54 PM, 13th Jan             
         jasmine                    Thank you           08:54 PM, 13th Jan                   Mohd                   Happy to assist you.           08:55 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1984815