Subject: Ticket Assigned - Conversation with rea amador
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 16:38:44 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rea amador rea amador                    Customer:  Yes Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Rea, Thank you for contacting us. My name is Prakash. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Customer:  Hi Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok thank you Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Customer:  I want to update my returned items Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Rea, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Rea, Thank you for contacting us. My name is mohammad. How may I help you? Customer:  I want to update my returned items Customer:  Almost  5 days already returned Agent:  Could you please share your order number so that I can assist you further? Customer:  Ok wait Customer:  6250929089 Agent:  Please allow me to check it for you. Customer:  Ok thank you Agent:  your items are still not collected ? Customer:  I already give 5days ago Customer:  Someone  collect here Agent:  You mean items are collected by courier ? right ? Customer:  So i waiting for my refund Customer:  Yes Agent:  We sincerely apologies for the delay Customer:  And i always check my credit still zero balance Agent:  Please allow me to forward the case so that your refund can be processed asap Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  Ok thank you hope not waiting for a long time Agent:  We will do our best to solve the issue. Customer:  I always send email nobody respond Agent:  We will surely work on this and come up with an update. Customer:  Ok i expect it will solve soon Customer:  Thank you so much Agent:  Welcome Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Rea, Thank you for contacting us. My name is Mohammad. How may I help you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Rea, Thank you for contacting us. My name is Nikhil. Agent:  How may I assist you with the returns Customer:  I want ti update  my returned items Agent:  We would request you to please share the order id with us. Customer:  Almost  a week i already  returned Customer:  625092089 Agent:  As per the system, we can see that my colleague is working on the same. Agent:  We will ask them to do the follow up for the same. Customer:  Long time I've  wait for the refund Agent:  We apologize for the delay and inconvenience caused to you. Customer:  Until now it not come Customer:  On my credit Agent:  We can understand your frustration here. Please be assured as we have now escalated this issue with the relevant team and they will arrange a refund for your items. Agent:  Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. Customer:  Ok i hope you can fix this problem Customer:  Thank you Agent:  We thank you for your understanding and cooperation. Agent:  Is there anything else we may assist you with today? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi  Rea Amador, Thank you for contacting us. How may I help you? Customer:  Its almost 1 month i didn't get my refund Agent:  Could you please share your order id so that I can assist you further. Customer:  I returned items until now never  get my refund Agent:  please provide us the order number to do the needful Customer:  625092089 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  I returned 1 adidas bag and 1 lee cooper t-shirt Agent:  kindly provide us the correct order number Customer:  Hold on Agent:  we are waitting Customer:  Yeah thats correct Agent:  kindly check again because the order number not working on the system Customer:  6250929089 Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Customer:  Almost 1 month of waiting Customer:  How long i wait Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Customer:  Ok i wait Customer:  Thank you Agent:  have a great day Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  /startOver Customer:  English please Customer:  Talk in English please Customer:  /startOver Customer:  /startOver Agent:  Hi Rea, Thank you for contacting us. My name is Mohammad. How may I help you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Rea, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  I want to update my refund Agent:  Could you please share your order number so that I can assist you further? Customer:  After almost 1 month of waiting today i recieve my refund it supposed 131 sar but i only get 52sar what happened Agent:  yes i can see your ticket is already raised Agent:  we are working on it to solve. Agent:  Please allow us some time we will get back to you soon on [email-masked] Customer:  Me i know why Customer:  My refund is not enough Agent:  Could you please share your order number so that I can assist you further? Customer:  6250929089 Customer:  I was hoping i will get the exact refund Customer:  But it not happend Agent:  Your refund for SAR 131 will be credited in my credit. Customer:  But why i only get 52 Agent:  You received 52 where ? Agent:  in my credit or account ? Customer:  In my credit Customer:  I only received sar 52 instead of sar 131 Agent:  I can not see any my credit in your account. Customer:  This morning  i was ordered  i already used Agent:  That must be previous not for this refund Customer:  I got an email that they transferred my refund so i starting order and i found out that my refund is not enough Customer:  So can i get the remaining refund ? And when ? Agent:  You will receive the refund. Agent:  We have already forwarded the issue to the warehouse. Customer:  Thank you so much Agent:  welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Rea, Thank you for contacting us. How may I help you? Customer:  I want to informe Customer:  About my returned items Agent:  Could you please share your order number so that I can assist you further? Customer:  Now i returned shoes Customer:  But they give ne wrong discription Agent:  please note that the refund process take from 7-10 days Customer:  What i mean to say is wrong description Customer:  The discription  said its sports bag Agent:  Could you please share your order number so that I can assist you further? Customer:  That's sports bag i already  returned  1 month qgo Customer:  Together with tshirt Customer:  Unfortunately  until now i didn t get my refund Customer:  My concern  now is my first returned 1 month  ago including bag and t shirts Customer:  Until now  i didn't  get my refund Agent:  Could you please share your order number so that I can assist you further? Customer:  6250929089 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Ok Customer:  7 to 10 days refunds processing but until now i waiting 1 month what happened Agent:  after we checked this order 6250929089 and tracked the return numberSD000703589 we found that the  order hasn't been collected fromyou Customer:  So who get from here  the items . 1 month  ago Agent:  please provid us the return slip that you got from the courier team Customer:  Unfortunately  i deleted all the messages Customer:  IMAGE Agent:  we will escalate this case to the concern team to check with the courier team and  the warehouse Customer:  Thats what i told you earlier Agent:  after we checked the return order has Sustainable Printed V-Neck Top with Short Sleeves Agent:  and Adidas Logo Print Zipper Bagpack Customer:  Exactly that's  i returned  1 month ago Customer:  Until now i didn't get that refund Customer:  IMAGE Agent:  but this collectoin number SD000703589 showing not collected yet Agent:  we will do the needful Customer:  So what will happen Agent:  we will escalate this case to the concern team to check with the courier team and the warehouse Customer:  So you mean to say that my returned items is gone Customer:  Ok thank you i hope you can  solve this problem Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  /startOver Bot:  Hi Rea Amador ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Rea, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  I want  to update my refund items Customer:  Not yet come to my credit Agent:  Could you please share your order id so that I can assist you further. Customer:  6254057061 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Including Steve madden shoes Customer:  Ok Customer:  I hope it will not problem again because my last concern here not resolve Agent:  KINDLY provide us the tracking  number of return request Customer:  Where i see that Agent:  in the message of mail which you got on the time of placing the request Customer:  Unfortunately i delete all messages Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Customer:  Thank you Agent:  have a great day Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  I want to update my return  items Customer:  Why until now not yet come to my credit Customer:  6254057061 Customer:  Thats the numbers order Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Customer:  Its really sad the slow process ? Agent:  KINDLY provide us the tracking number of return request Customer:  Unfortunately i deleted all my messages Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Customer:  Thank you Agent:  have a great day Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  I want to inform about my concern before Customer:  I have two  refund items Agent:  Could you please share your order number so that I can assist you further? Customer:  6254057061 Customer:  6250929089 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  And today i got an email Customer:  IMAGE Customer:  I want to know what is that and if they resolved  my problem why  until now my credit stil in zero balance Agent:  6254057061the first order has return request that not collected Customer:  But they already collected 1 month ago Agent:  the second order return items reached warehouse and will take 2-3 days for quality check and refund Customer:  I don't know what happened to my first  returned Agent:  could yoou please share the  return slip the you received Customer:  As i told before  to my email i deleted all the messages Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  And when the man get my second returned he give me this paper Agent:  the second orded reached warehouse Customer:  IMAGE Agent:  we will sole this issue fpor the 1 order and contact you through email Customer:  Nice to hear that Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Thats my first order Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:26 PM, 13th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           08:29 PM, 13th Jan                     rea amador                    I want to update my refund here is my order number 6257202269           08:30 PM, 13th Jan                   Mohd                   Can you please wait for a while so that i can check and assist you?           08:30 PM, 13th Jan                     rea amador                    Ok           08:32 PM, 13th Jan                   Mohd                   as we can say that your order has not been picked up yet           08:33 PM, 13th Jan                   Mohd                   And we are escalating the issue to the concern team to do the collection and refund soon           08:34 PM, 13th Jan                   Mohd                   Is there any thing else i can help you for today?           08:35 PM, 13th Jan                     rea amador                    Ok           08:37 PM, 13th Jan                     rea amador                    Thank you           08:37 PM, 13th Jan                   Mohd                   Happy to assist you.           08:38 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1984774