Subject: Ticket Assigned - Conversation with manu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 21:45:19 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with manu manu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  manu Bot:  Hi Manu ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628296598 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543514289            01:34 AM, 13th Jan                     manu                    I need to change my  size of t shirt           01:35 AM, 13th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           01:35 AM, 13th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           01:35 AM, 13th Jan                     manu                    I 0543514289           01:35 AM, 13th Jan                     manu                    I need to change my size of t shirt           01:36 AM, 13th Jan                     manu                    9628296598           01:36 AM, 13th Jan                   Mohd                   please wait for a while so that i can check and assist you           01:37 AM, 13th Jan                     manu                    Ok           01:37 AM, 13th Jan                     manu                    Any updates           01:38 AM, 13th Jan                   Mohd                   Just one minute           01:38 AM, 13th Jan                     manu                    I just wanna  change the size medium into large           01:38 AM, 13th Jan                   Mohd                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time           01:39 AM, 13th Jan                   Mohd                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "9628296598". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Max) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           01:40 AM, 13th Jan                     manu                    How I can cancel tha  order           01:41 AM, 13th Jan                   Mohd                   We can cancel the order from our sid           01:42 AM, 13th Jan                   Mohd                   side           01:42 AM, 13th Jan                   Mohd                   do you want to get it cancelled?           01:42 AM, 13th Jan                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:45 AM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1982041