Subject: Ticket Assigned - Conversation with amina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 21:04:33 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amina amina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amina Bot:  Hi Amina ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6260729332 Bot:    Your order status is : Returned    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0549748408            12:52 AM, 13th Jan                   Mohd                   H
 i, Thank you for contacting us. How may I help you?           12:54 AM, 13th Jan                     amina                    I have not recieved my order           12:54 AM, 13th Jan                     amina                    6260729332 order number           12:55 AM, 13th Jan                   Mohd                   please wait for a while so that i can check and assist you           12:55 AM, 13th Jan                   Mohd                   We would like to inform you that our courier partner tried to contact you on (966556270299) thrice on 3 different days but didn't receive any response from your end.  The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           12:57 AM, 13th Jan                   Mohd                   we have refunded the amount to your account           12:57 AM, 13th Jan                   Mohd                   and it will be reflect in your account within 2-14 days          
  12:57 AM, 13th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           12:57 AM, 13th Jan                   Mohd                   are we still connected?           01:00 AM, 13th Jan                     amina                    Yes           01:01 AM, 13th Jan                   Mohd                   Is there any thing else i can help you?           01:02 AM, 13th Jan                     amina                    thank you for your help           01:02 AM, 13th Jan                   Mohd                   Happy to assist you           01:04 AM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1982009