Subject: Ticket Assigned - Conversation with shahrukh khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 21:01:08 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shahrukh khan shahrukh khan                    Bot:  Hi again! Bot:  Please enter your name Customer:  i did return request its been one week no one visit to pick up yet? Bot:  Please enter your name Customer:  shahrukh khan Bot:  Hi Shahrukh Khan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561280498 Bot:  Please wait while we transfer you to an agent Customer:  +966561280498 Customer:  Ok Agent:  Hi Shahrukh, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  I did return request seen 1 week it will be still no one came to pick up! Customer:  Kindly let me know why and when it will be picked Customer:  I will be shift to another city i need urgent pick up now Customer:  Dear Mohammed sir will you reply ? Customer:  IMAGE Customer:  This is the screenshot from the app of centrepoint of the item Agent:  Sorry for the late reply Customer:  IMAGE Customer:  Its been 9working days Customer:  No issue! But atleast give a valid reply i m sorry to say i m unsatisfied Agent:  Please allow me to check Customer:  With the return policy of center point Customer:  Ok sure! Agent:  We sincerely apologies due to some technical issue i was not receiving the messgage. Agent:  Please allow me to check that for you. Customer:  Sure! Agent:  No one came to collect the items ? Customer:  Yes no one! Agent:  We apologies for the delay in collection Agent:  We need to forward the case to the courier Agent:  so that collection can be done on priority Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  How many more working days it will take?? Agent:  You will be contacted with in 24-48 hours on [email-masked] Customer:  Ok Agent:  we will come up with an update Agent:  Is there anything else I can help ? Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shahrukh Khan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Shahrukh, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Hello I m shahrukh khan my contact number is +966561280498 its has been 2 week i did request of a product to return but no one came to pick up even i did contact with a agent name Mohammed he told me it will take 24 hrs to slove it its ne more then 24 hrs no reply to my Question? Agent:  Could you please share your order number so that I can assist you further? Customer:  Return for Anotah Embroidered High Neck B...  of order 6252097708 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days. Customer:  I received this message 2 weeks back! Agent:  Please allow me to check. Agent:  We need to forward the case to the courier Agent:  so that collection can be done on priority Customer:  Hello brother last time i heard the same thing when it will be slove ? Agent:  We are already working on it. Please be assure we will solve it Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shahrukh Khan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shahrukh Khan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6252097708 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you? Customer:  6252097708 Customer:  Return request its been 2 week no one came to pick up Customer:  Name shahrukh khan Agent:  May I request you to please stay on hold while I retrieve the information.  Customer:  Phone number 966561280498 Customer:  I did complain 2 time's this is my 3rd time Customer:  Please slove out i so unsatisfied with this Agent:  We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays, You must have received an email notification from us Agent:  On the same time Agent:  we have forwarded your query to the concerned team and someone from our team will be in touch with you asap to assist you in resolving this concern. Customer:  Hope so Agent:  Is there anything else I can help you?  Customer:  I will never ever gonna shop again Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shahrukh Khan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  6252097708Return request its been 3week no one came to pick up Customer:  I did complain 2 time's this is my 3rd time Agent:  Hi Shahrukh, Thank you for contacting us. my name is Yahya, How may I help you? Customer:  6252097708 Returnrequest its been 3week no one came to pick up I did complain 2 time's this is my 3rd time Customer:  Its will be one month now when you will send someone to pick Customer:  Really unsatisfied what the hell is going on? Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Customer:  I don't want to hear this again i need my solution its been 4th time Customer:  More how much time you need Customer:  What the hell? Customer:  I will never ever gonna shopping from this fucking app anymore Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Agent:  have a great day Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shahrukh Khan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  Yes Bot:  Happy to help. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shahrukh Khan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Shahrukh, Customer:  Hello i did return my product its been 2 workit days when i will get my cash to credit? Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  Hello i did return my product its been 2 workit days when i will get my cash to credit? Agent:  Please allow us few mins so that we can check the details for you Customer:  Ok waiting! Agent:  Thank you for your patience. Agent:  Please allow us one more min. Agent:  We would like to inform you that the collection of your item has been done and it's reached warehouse. Once it will go through the quality check your refund will be initiated to the My Credit section. Agent:  Here's how long it will take:  1. 3 - 5 business days to receive your returned items.  2. 2 business days to perform a quality check and issue a refund.  3. Your bank or card issuer may take an additional 2-15 business days to process the transaction.  Agent:  Please let us know if you have any other query. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shahrukh Khan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:50 AM, 13th Jan                     shahrukh khan                    Ok           12:51 AM, 13th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           12:52 AM, 13th Jan                     shahrukh khan                    I have a refund when i will get it           12:53 AM, 13th Jan                     shahrukh khan                    I got a mail were it says its already processed but in my credit it show zero           12:53 AM, 13th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           12:55 AM, 13th Jan                   Mohd                   are we still connected           12:58 AM, 13th Jan                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:00 AM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1982005