Subject: Ticket Assigned - Conversation with my name is heba beda
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 20:42:33 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with my name is heba beda my name is heba beda                    Customer:  Many Thanks and Regards Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi My Name Is Heba Beda ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Heba, Thank you for contacting us. My name is Amir. How may I help you? Customer:  I made a return request 8 days ago,  till now no one came to take my returns. Customer:  What should I do now ? Agent:  We request you to please share your order number so we can check and assist you better. Customer:  O.K Agent:  We are not getting a response from you. Are we still connected? Customer:  Order Number  is 9617336799 Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  Sorry for late Customer:  Okay Agent:  Thank you for your patience. Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  We would like to inform you that we will forward your issue to our concerned team and we will get back to you on email once we will get any update from them. Customer:  Okay Customer:  But return process is only for 14 days from delivery. Agent:  Please don't worry about it. Agent:  We will inform the courier team to collect it as soon as possible Customer:  If they are late , I will not be able to return them . Customer:  Many Thanks and Regards. Agent:  As it is a delay from our end, we will accept the return Agent:  Is there anything else we can help you with? Customer:  No ,Thank you Customer:  You are really helpful. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi My Name Is Heba Beda ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Heba, Thank you for contacting us. My name is Amir. How may I help you? Customer:  Hi ,Amir Customer:  Till now ,no one contact me to take my returns. Agent:  We have received a response from the courier team that they were not able to contact you Agent:  Please provide us your alternate number and complete address Customer:  And because I made an online request,  I couldn't return them to store. Customer:  How could it ? Customer:  They know my number and my adress . Customer:  It isn't first time to buy online from the app. Customer:  My number is 0561138218 Agent:  As we been informed , the courier partner called you to : Agent:  +971561138218 Customer:  My address is Raghdan Ladies Salon Building,  Opposite Dubai Islamic Bank Building,  6th floor ,Flat66 , Al Naba'ah area,  Sharjah. Customer:  He called me on 28th November to know adress ,and I told him . Customer:  Till now , No one come. Agent:  We sincerely apologize for the delay caused to you. Agent:  We will inform them again Customer:  It's OK Customer:  But please tell them to come Customer:  I can't return in store Agent:  You can return it to store Customer:  My number and adress is very clear to them. Agent:  After deleting the online request Customer:  Ok , but I have some conditions now . Customer:  I cannot go to store. Customer:  Sorry , but this is their fault . Agent:  We are sorry to hear that Agent:  We will contact them again Customer:  I didn’t receive any call from them after they call me to now the adress. Agent:  To ensure it is collected on priority Customer:  Okay. Thanks. Agent:  Is there anything else we can help you with? Customer:  No, Thanks for your help. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi My Name Is Heba Beda ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Heba, Thank you for contacting us. My name is Amir. I'm here to help you regarding Returns process Customer:  Hi Amir , Customer:  Is this any new for my problem? Customer:  My 14 days of return will ends on Thursday. Customer:  What should I do now? Customer:  I think my phone number and my address are clear now to them . Customer:  Hi, You are still with me Agent:  Yes. Agent:  Please be assured that as you have already created the return request we will accept your return even it is late Customer:  I want to know the reason of their delay Customer:  You said return process is easy within 14 days Customer:  But I don't think this Customer:  When I made an order , they came in 2 days Customer:  but to take my returns , no they will not come Agent:  We can understand your concern Agent:  We will contact them again Agent:  We can understand this is very frustrating for you Agent:  Please be assured we are working on your case Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi My Name Is Heba Beda ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624617319 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Heba, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Hi, Mohamed Agent:  Hello. Agent:  How may I help you? Customer:  According to my order , I have ordered jacket and I received another one. Agent:  Could you please share your order number so that I can assist you further? Customer:  IMAGE Customer:  I ordered this Customer:  IMAGE Customer:  I received this Customer:  IMAGE Customer:  order no Agent:  Please allow me to check it for you. Customer:  OK Agent:  We are really sorry for the inconvenience. Agent:  I can raise a return request for you. Customer:  What can I do now ? Customer:  I really want the jacket, It was the last piece. Agent:  I can either raise a return request for you. Agent:  or you can also drop the item at any nearby store. Agent:  and your refund will be processed. Customer:  I can return it in store. Customer:  And the jacket I have ordered Agent:  We know this is frustrating. We request you to kindly place a new order. Agent:  Yes you can drop it at store also. Agent:  we will also make a return request for you in a while. Customer:  It is sold out , I already bought the last piece Customer:  No , I will return in store , because they take long time to come and pick up Agent:  Sure but i will raise a return also so that store get update and refund you soon. Customer:  If you make a return request online,  They will not take it in store Agent:  They will take it no issue. But if you say i will not raise a return. Customer:  I had an experience before and they refuse to take my returns Customer:  So I will return it in store and according to my jacket , I will not take it . Agent:  Sure. Agent:  I will not create a return for that. Customer:  Thanks Agent:  Welcome. Agent:  Is there anything else I can help ? Customer:  yes , you didn't tell me I will take the jacket or not . Agent:  Yes you will return the jacket in store. Agent:  You need to take that with you. Customer:  I didn't talk about this , I talk about jacket I was ordered not that I get Agent:  Yes that is what you will return in store Agent:  you received a wrong product. Customer:  OK and I want the jacket that I have ordered,  How can I get it? Agent:  For that you need to place a new order or you can check it on store also. Customer:  OK Customer:  Thanks Agent:  welcome. Agent:  Is there anything else I can help ? Customer:  No , Thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi My Name Is Heba Beda ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Hi , According to my order number 9625331492 . Customer:  I had return items in store at Sharjah Oasis mall Customer:  They give me refound voucher and the rest of money cash Customer:  They didn’t tell me that the refound voucher expired at only 5 days from return items Customer:  I want to use it now in anew order ,It is expired Agent:  please wait for a while so that we can check Customer:  So , I didn't  get my whole money that I paid Customer:  I didn't also have benefits of the voucher Customer:  Okay Agent:  We would like to inform you that you can use the voucher by 6 months Agent:  not only 5dasys Customer:  yes , but cashier give me voucher vaild only 5 days Customer:  and didn’t tell me that Customer:  IMAGE Customer:  this one Agent:  did you tried to use it? Customer:  yes , now  I want to make new order ,it give me that voucher is expired Agent:  please share the pic Customer:  okay Customer:  wait second Customer:  It is working now , I tried it half hour ago , it didn’t work Customer:  Sorry  , But I really used it and it gives me it is expired Customer:  now It is working Agent:  No problem Agent:  Happy to assist you Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi My Name Is Heba Beda ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628298253 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:28 AM, 13th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           12:29 AM, 13th Jan                     my name is heba beda                    Hi, I have cancelled an item from order 9628298253 by mistake and I can't apple to cancel this request           12:31 AM, 13th Jan                     my name is heba beda                    Can you please remove this cancellation           12:31 AM, 13th Jan                   Mohd                   Sorry we can not do this           12:31 AM, 13th Jan                     my name is heba beda                    Can I know why           12:33 AM, 13th Jan                   Mohd                   we have not access to do so           12:35 AM, 13th Jan                   Mohd                   Is there any thing else i can help you?           12:35 AM, 13th Jan                     my name is heba beda                    I will pay all money or its value will be cancelled           12:37 AM, 13th Jan                   Mohd                   Its value will be cancelled           12:39 AM, 13th Jan                   Mohd                   Is there any thing else i can help you?           12:39 AM, 13th Jan                   Mohd                   Happy to assist you           12:41 AM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1981978