Subject: Ticket Assigned - Conversation with nadia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 19:50:20 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nadia nadia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nadia Bot:  Hi Nadia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627561353 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581982586            11:35 PM, 12th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           11:36 PM, 12th Jan                     nadia                    9627561353 is my order number           11:36 PM, 12th Jan                     nadia                    It was supposed to be delivered yesterday and stillI haven’t received my order           11:37 PM, 12th Jan                     nadia                    Hi, we missed you! We were unable to deliver your item on 2021-01-12 19:59:54 . We will re-attempt the delivery. Click to give feedback https://www.fareye.co/customer-interaction.html?QkSiSlQSSQNOvvctngEg9g==#/ Stay Happy!           11:37 PM, 12th Jan                     nadia                    Am getting this msg from the customer service           11:37 PM, 12th Jan                   Mohd                   please wait for a while so that i can check and assist you           11:38 PM, 12th Jan                     nadia                    Number and address are correct.. I have already spoken to the customer service today and they told it will be delivered today           11:38 PM, 12th Jan                   Mohd                   We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: (971581982586).           11:39 PM, 12th Jan                   Mohd                   our courier partner will contact you again           11:39 PM, 12th Jan                   Mohd                   please be sure to pick up the call           11:40 PM, 12th Jan                     nadia                    This is my number and am receiving calls from everywhere           11:40 PM, 12th Jan                     nadia                    I didn’t get any call from any of your delivery partners           11:40 PM, 12th Jan                     nadia                    So how will I pick up the call???           11:40 PM, 12th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           11:41 PM, 12th Jan                   Mohd                   our courier partner will contact you again please be sure to pick up the call           11:41 PM, 12th Jan                     nadia                    I didn’t receive any call until now           11:42 PM, 12th Jan                     nadia                    It’s a paid order they can just come to there delivery location and drop the package           11:43 PM, 12th Jan                   Mohd                   Sorry for  the inconvenience caused to you.  They will contact you and drop the order at your location           11:43 PM, 12th Jan                   Mohd                   Is there any thing else i can help you?           11:44 PM, 12th Jan                     nadia                    Can you share the contact of the delivery person           11:44 PM, 12th Jan                   Mohd                   Sorry we have not his number           11:44 PM, 12th Jan                   Mohd                   Is there any thing else i can help you?           11:47 PM, 12th Jan                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:50 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1981899