Subject: Ticket Assigned - Conversation with nimra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 19:07:54 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nimra nimra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nimra Bot:  Hi Nimra ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628181010 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552041851            11:03 PM, 12th Jan                     nimra                    I wan
 t to cancel my ordwr           11:04 PM, 12th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           11:04 PM, 12th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           11:04 PM, 12th Jan                     nimra                    Bi           11:04 PM, 12th Jan                     nimra                    Actually i ordered today a few thing onmine           11:04 PM, 12th Jan                     nimra                    Online           11:04 PM, 12th Jan                     nimra                    Yes sure           11:05 PM, 12th Jan                     nimra                    9628181010           11:05 PM, 12th Jan                   Mohd                   please wait for a while so that i can check and assist you           11:05 PM, 12th Jan                     nimra                    Ok           11:05 PM, 12th Jan                   Mohd       
             Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           11:06 PM, 12th Jan                     nimra                    Ok sure  thanks           11:07 PM, 12th Jan                   Mohd                   Happy to assist you           11:07 PM, 12th Jan                     nimra                    Any other formalities?           11:07 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1981843