Subject: Ticket Assigned - Conversation with shoaib
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 18:50:10 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shoaib shoaib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shoaib Bot:  Hi Shoaib ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6262580188 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0599286466 Bot:  Please wait while we transfer you to an agent Customer:  Oj Agent:  Hi Shoaib, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Yes. When will i be able to have my order? There is no estimate time of delivery mentioned in my order details Agent:  Could you please share your order number so that I can assist you further? Customer:  6262580188 Agent:  Please allow me to check it for you.  Customer:  Ok Agent:  As per the current status your order is ready for pick up. Agent:  We request you to kindly visit the store for collection. Customer:  No one informed me for that. Agent:  Is there anything else I can help ? Customer:  Anyway i will visit & collect it Customer:  Yes. Agent:  We apologies as due to technical error Customer:  If something is not fit for me then can i replace it there? Agent:  some times notification don't go Agent:  your items are from splash Agent:  for splash items you can only return as exchange is not possible for splash items. Customer:  Yes Customer:  Ohh sad. Agent:  We are really sorry for the inconvenience. Agent:  Is there anything else I can help ? Customer:  Now a days fitting rooms are closed so it getting hard to check the size Customer:  Ordering again again is headache. Customer:  Pls check if by any chance i can replace there Agent:  We know this is frustrating Customer:  Hmmm Agent:  we will surely forward the feedback to the concern department Customer:  So no chance for replacement? Agent:  For exchange we are sorry as per the policy we can not exchange the splash products. Customer:  If the item is same Agent:  But return and refund can be done. Customer:  Ok understand Agent:  Is there anything else I can help ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shoaib ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6262580188 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:23 PM, 12th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           10:23 PM, 12th Jan                     shoaib                    Yes           10:23 PM, 12th Jan                     shoaib                    I just received order now           10:24 PM, 12th Jan                   Mohd                   yes           10:25 PM, 12th Jan                     shoaib                    For suit jacket price tag showing SAR 129. While ordering online you charged me SARR 144. MAY I KNOW WHAT IS THE REASON           10:25 PM, 12th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           10:25 PM, 12th Jan                     shoaib                    6262580188           10:25 PM, 12th Jan                     shoaib                    I can share price tag what i received           10:25 PM, 12th Jan                     shoaib                    What you charge me you can see by online           10:26 PM, 12th Jan                   Mohd                   yes, please share it           10:27 PM, 12th Jan                     shoaib                    Hold on           10:28 PM, 12th Jan                     shoaib                             10:29 PM, 12th Jan                     shoaib                    You there?           10:29 PM, 12th Jan                     shoaib                    Hello           10:30 PM, 12th Jan                     shoaib                    Hello Mohd           10:31 PM, 12th Jan                   Mohd                   please wait for a while so that i can check and assist you           10:31 PM, 12th Jan                     shoaib                    Ok           10:32 PM, 12th Jan                   Mohd                   we would like to inform you that the tag price is at the time of offer  but they forgot to remove the tag           10:35 PM, 12th Jan                   Mohd                   if there is any problem with the price you can return the item           10:35 PM, 12th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           10:36 PM, 12th Jan                     shoaib                    When this offer will come back?           10:36 PM, 12th Jan                     shoaib                    Anyways. Thanks alot.           10:37 PM, 12th Jan                   Mohd                   We are not sure           10:37 PM, 12th Jan                     shoaib                    One more thing need to ask you           10:37 PM, 12th Jan                   Mohd                   but you can check our website           10:37 PM, 12th Jan                   Mohd                   yes please           10:38 PM, 12th Jan                     shoaib                    Before placing this order my shukran was 30 points           10:38 PM, 12th Jan                     shoaib                    While placing this order i was informed that i will get 34 Shukrans point           10:39 PM, 12th Jan                     shoaib                    But i got only 18 points. Why?           10:39 PM, 12th Jan                     shoaib                    Now my total points are 48 i stead of 64           10:39 PM, 12th Jan                     shoaib                    *instead           10:40 PM, 12th Jan                   Mohd                   please wait for a while so that i can check and assist you           10:42 PM, 12th Jan                     shoaib                    Ok           10:43 PM, 12th Jan                   Mohd                   Your remaining points will be added to your account within 14 days           10:44 PM, 12th Jan                   Mohd                   Is there any thing else i can help you?           10:44 PM, 12th Jan                     shoaib                    No thanks           10:47 PM, 12th Jan                   Mohd                   Happy to assist you           10:49 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1981802