Subject: Ticket Assigned - Conversation with roshan dsa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 18:36:49 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with roshan dsa roshan dsa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  roshan dsa Bot:  Hi Roshan Dsa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502589947 Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  My Shukran no is 1800 0001 4201 5522. I can see that there are 288 points on Shukran app but cannot redeem it o n Centerpoint app. Please check. It shows zero points on the centerpoint app Agent:  Hi Roshan, Thank you for contacting us. How may I help you? Customer:  My Shukran no is 1800 0001 4201 5522. I can see that there are 288 points on Shukran app but cannot redeem it o n Centerpoint app. Please check. It shows zero points on the centerpoint app Agent:  could you please share with us the email address that yhe card linked with? Customer:  [email-masked] Agent:  دقيقة من فضلك ليتم التحقق إبقى معنا Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Ok Agent:  after we checked the card number 1800000142015522 we found it's has 0points on it. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Roshan Dsa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:26 PM, 12th Jan                     roshan dsa                    Return for Lee Cooper Solid Jog Pants wit...   of order 9624428362 collected on 28th Dec but till date refund not received. Do we need to track and follow ip for return or will this be processed automatically.  14 days is already over           10:27 PM, 12th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           10:28 PM, 12th Jan                   Mohd                   please wait for a while so that i can check and assist you           10:28 PM, 12th Jan                     roshan dsa                    Return for Lee Cooper Solid Jog Pants wit...   of order 9624428362 collected on 28th Dec but till date refund not received. Do we need to track and follow ip for return or will this be processed automatically.  14 days is already over           10:28 PM, 12th Jan                   Mohd                   we would like to inform you that the refund will be done automatically within 3-4 working days           10:31 PM, 12th Jan                   Mohd                   Is there any thing else i can help you?           10:32 PM, 12th Jan                     roshan dsa                    Any update           10:33 PM, 12th Jan                     roshan dsa                    I have to leave now. Please update me on [email-masked]. kindly do the needful...thanks           10:34 PM, 12th Jan                   Mohd                   Yes the refund will be done within 3-4 days in your acount           10:34 PM, 12th Jan                     roshan dsa                    Ok thanks           10:35 PM, 12th Jan                   Mohd                   Happy to assist you           10:36 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1981776