Subject: Ticket Assigned - Conversation with reem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 18:11:08 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reem reem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reem Bot:  Hi Reem ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  /startOver Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966538032124            09:52 PM, 12th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           09:52 PM, 12th Jan                     reem                    I have bought a show online .. It was big size.. I then requested to Reuters it.. I waited a longe time but no one communicated me.. when I went to store to exchange it. They said that I can’t becaues it was more that 30 days           09:54 PM, 12th Jan                   Mohd                   Are you still with us?           09:54 PM, 12th Jan                     reem                    I told them that I requested to return it but no one contacted me           09:55 PM, 12th Jan                     reem                    My order number 6203963704           09:55 PM, 12th Jan                   Mohd                   Can you please wait           09:57 PM, 12th Jan                   Mohd                   for a while           09:57 PM, 12th Jan                   Mohd                   so that i can check           09:57 PM, 12th Jan                     reem                             09:57 PM, 12th Jan                     reem                    It’s Steve Madden shoes           09:59 PM, 12th Jan                     reem                    Yes Sir I’m waiting           10:00 PM, 12th Jan                   Mohd                   yes please           10:01 PM, 12th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           10:02 PM, 12th Jan                   Mohd                   still you have the item right ?           10:02 PM, 12th Jan                     reem                    Yes I do           10:02 PM, 12th Jan                   Mohd                   okay           10:03 PM, 12th Jan                   Mohd                   now we are creating the new request for you           10:04 PM, 12th Jan                     reem                    Ok. I will be going to the store on Thursday.. can I exchange it there?!           10:05 PM, 12th Jan                   Mohd                   we have created the return request           10:06 PM, 12th Jan                   Mohd                   and our courier partnr will be contact you within 3-5 working days           10:07 PM, 12th Jan                   Mohd                   please wait the courier           10:07 PM, 12th Jan                     reem                    I would like to exchange in store.. isn’t that possible!           10:07 PM, 12th Jan                   Mohd                   we dont recommend you to go to the store           10:07 PM, 12th Jan                     reem                    Ok then.. so will get the money back!! Or should I choose different shows!           10:08 PM, 12th Jan                   Mohd                   no the exchange in centrepoint is not available           10:08 PM, 12th Jan                   Mohd                   you will get the money back           10:08 PM, 12th Jan                     reem                    Ok then.. I will be waiting for the call.. thanks for your help           10:09 PM, 12th Jan                   Mohd                   Happay to assist you           10:10 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1981727