Subject: Ticket Assigned - Conversation with lamia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 18:01:13 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lamia lamia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lamia Bot:  Hi Lamia ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +9739069800 Bot:  Please wait while we transfer you to an agent Agent:  Hi Lamia, Thank you for contacting us. My name is Amir. How may I help you? Agent:  We are not getting a response from you. Are we still connected? Customer:  I received my order 3 shoes but unfortunately the size wasnt right Customer:  I like them but i want to change the size Customer:  Can i do that?? Agent:  We request you to please share your order number so we can check and assist you better. Customer:  Ok Agent:  We are not getting a response from you. Are we still connected? Customer:  #7419983293 Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  Ok Agent:  Thank you for your patience. Agent:  you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store. Customer:  So i can go and exchange them Agent:  Yes. Customer:  Ok thank you Agent:  Is there anything else we can help you with? Customer:  No thank you that s all Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Lamia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7427626179 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:46 PM, 12th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           09:47 PM, 12th Jan                     lamia                    Hi           09:47 PM, 12th Jan                     lamia                    I did an order for 2 candle holders with a glass with each one           09:48 PM, 12th Jan                     lamia                    One glass was broken           09:48 PM, 12th Jan                   Mohd                   did you find it broken for the courier side when you received the item?           09:49 PM, 12th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           09:49 PM, 12th Jan                     lamia                    7427626172           09:50 PM, 12th Jan                     lamia                    From bahrain           09:50 PM, 12th Jan                   Mohd                   please check the order number           09:51 PM, 12th Jan                   Mohd                   it is not working           09:51 PM, 12th Jan                     lamia                    One second           09:51 PM, 12th Jan                     lamia                    7427626179           09:53 PM, 12th Jan                   Mohd                   did you find it broken for the courier side when you received the item?           09:54 PM, 12th Jan                     lamia                    Yes           09:54 PM, 12th Jan                     lamia                    Inside the box           09:54 PM, 12th Jan                   Mohd                   okay           09:54 PM, 12th Jan                   Mohd                   please will for a while           09:55 PM, 12th Jan                     lamia                    Ok           09:55 PM, 12th Jan                   Mohd                   sorry for that you got damaged item           09:56 PM, 12th Jan                   Mohd                   you can exchange it by visiting any nearby stoer           09:56 PM, 12th Jan                   Mohd                   store           09:56 PM, 12th Jan                     lamia                    I cant get it delivered to home??           09:57 PM, 12th Jan                   Mohd                   Sorry, the online exchange is not available           09:58 PM, 12th Jan                     lamia                    Ok no problem           09:59 PM, 12th Jan                     lamia                    Thank you           09:59 PM, 12th Jan                   Mohd                   Happy to assist you           10:00 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1981705