Subject: Ticket Assigned - Conversation with mary grace
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 17:57:16 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mary grace mary grace                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mary grace Bot:  Hi Mary Grace ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259810233 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0533956024 Bot:  Please wait while we transfer you to an agent Agent:  Hi MARY, Thank you for contacting us .my name is Yahya, How may I help you? Customer:  i track my delivery it says yesterday its out for delivery when i check it today it said wrong phone number. Agent:  Could you please share your order id so that I can assist you further. Customer:  when i check in my information its correct but when i look at the email its wrong. Customer:  6259810233 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  ill also send you picture Agent:  We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response. Agent:  We would like to inform you that we will contact the concern team to arrange delivery again kindly give a response to the team Customer:  they say its wrong number. how can i reapond when no one contacted me Customer:  IMAGE Customer:  IMAGE Customer:  you see the email send to me has wrong number Agent:  kindly provide us the correct contact number Customer:  0522956024 Customer:  0533956024 Agent:  we would like to inform you that we will do the needful soon Agent:  do you have any other query ??? Customer:  i just want to know how it happened when my number is correct in my account Agent:  we will contact the concern team to update the abve contact number and they will contact you soon Agent:  have a great day Customer:  ok. thankyou. i will just repeat it. 0533956024 Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mary Grace ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  0533956024 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6259810233 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mary, Thank you for contacting us. How may I help you? Customer:  i just want to ask if my inquiry about my delivery? because it says its out for delivery again. Customer:  i just want to ask if they already update it to the courier? Agent:  Could you please share your order number so that I can assist you further? Customer:  6259810233 Agent:  لحظة من فضلك حتي يتم التحقق من الطلب. Customer:  i cant understand arabic Agent:  We would like to inform you that your case already escalated  to the courier team Customer:  ok. thankyou Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mary Grace ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259810233 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mary, Thank you for contacting us. How may I help you? Customer:  i would just want to ask if what happened to my order. yesterday they told me my contact number is already updated. when i check the tracking its says still wrong phone number Agent:  Could you please share your order number so that I can assist you further? Customer:  6259810233 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  ok Agent:  pleas note that the updating for the number is taking  24 to get responce from the courier team about the delivery Agent:  after we checked you contact us yesterday but the orderout for delivey today and may by the courier didn'tt u[date the phone number Customer:  ok. i  will just wait again tomorrow. thankyou Agent:  please note that after 3 delivery attempts the order will be returned to the warehouse Agent:  we request you to reorder again and update the contact information Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mary Grace ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259810233 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mary, Thank you for contacting us. How may I help you? Customer:  they say 3 attempts of delivery and if not delivered the order will be returned to warehouse and i will re order again. i check the tracking its already 3 attempts Customer:  if my order will be returned and i will have to re order it i just want to cancel and refund my payment Customer:  its not my mistake. i put the right number in my information and i dont know why its different in the email they send me. Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  ok Agent:  please note that after 3 delivery attempts the order will be returned to the warehouse and the refund will be process to your account Agent:  Is there anything else I can help with ?? Customer:  how many days do i will wait for the refund? Agent:  It will be refund to your account and the refund will appear in your account within 15 working days Agent:  Is there anything else I can help with ?? Customer:  is it possible that the refund will be in my bank account not in my credits? Agent:  Not possible, the amount will be refunded to the same  payment mode Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mary Grace ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259810233 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mary, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  i just want to know about the situation of my order? Agent:  Could you please share your order number so that I can assist you further? Customer:  6259810233 Agent:  Please allow me to check it for you.  Customer:  ok Agent:  We apologies for the delay Agent:  I can see our courier tried contacting you on +966553395652 but without success Agent:  Please confirm that mobile number is correct ? Customer:  no is not correct. ive already give the correct number maybe 2days. Customer:  0533956024 Agent:  Please allow me to forward the correct phone number again to the courier. Customer:  they already send me email that my number is already updated and they informed the courier Agent:  I will forward it once more. Customer:  ok. thankyou. so how many days will i wait? Agent:  and if it is updated you will surely receive a call regarding order. Agent:  I will try best to solve this asap. Customer:  ok. looking forward. i just wait again till tomorrow. then ill contact here again Agent:  sure. Agent:  Is there anything else I can help ? Customer:  thats all for now. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  thankyou Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mary Grace ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259810233 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mary, Thank you for contacting us. My name is Nikhil. How may I help you? Customer:  i just want to know the update of my order Agent:  As per the system, we can see that my colleague has forwarded your updated mobile number to the courier partner Agent:  We are waiting for an update from them. Customer:  oh ok. because the last time i check nothings change. i just want to know if it will be still delivered or not. Agent:  As per the online tracking, the order is still with the courier team. We will do a follow up again for your concern Agent:  Is there anythign else we may assist you with today? Customer:  thats all. thankyou. ill just again tomorrow Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mary Grace ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259810233 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you. Customer:  i just want to updated about my order Agent:  Please hold for a moment while I gather those details for you. Agent:  We have escalate your issue by  number 1963368  again  to update mobile number ,If  the order not returned yet to warehouse Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mary Grace ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259810233 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mary, Thank you for contacting us. How may I help you? Customer:  they say always update my number. i already did it many times Customer:  whats the status of my order. i just want to cancel it. i dont want to order anymore. Agent:  Could you please share your order number so that I can assist you further? Customer:  how many days ive contacting you. still i dont get my order and in the tracking still wrong number Customer:  6259810233 Agent:  May I request you to please stay on-hold while I retrieve the information.  Agent:  THe order was out for delivery 3 times. Agent:  After 3 delivery attempts the order will be automatically cancelled and returned to the warehouse. Customer:  ive already know that. ive been contacting you since January 4. its january 9. i just want to know now is where is my order. Customer:  is it returned tonyour warehouse or not the last time they say its still in the courier Customer:  i always check the tracking ans nothing changes to say its already returned tonthe warehouse Agent:  please note that the order will be returned and marked as not delivered after 7 days from cancelling it Customer:  so my order now will be returned to you Agent:  yes it will be returned to the warehouse and refund will be done to you. Customer:  ok i will wait again for another 2days. and i will contact you again. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mary Grace ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259810233 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mary, Thank you for contacting us. My name is Yazid How may I help you? Customer:  i just want to update about my order? does it already been returned to the warehouse Customer:  so that i may know to wait for my refund Agent:  Could you please share your order number so that I can assist you further? Customer:  6259810233 Agent:  We would like to inform you that as per our information the order has not been deliver to the warehouse to that we will contact our courier partner to deliver it asap Customer:  ok. thankyou ill just contact you again after 2days. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mary Grace ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259810233 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mary, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  im just wondering if they can just send them my number so tha Agent:  Could you please share your order number so that I can assist you further? Customer:  i message earlier they say that my package was still on the courier. if its still there why cant send them my number Agent:  If the order is with courier Agent:  it will be delivered to you. Agent:  Could you please share your order number so that I can assist you further? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mary Grace ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259810233 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mary, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  its been 7days already. they say that my package was still in the courier. why cant you just give them my number so that they can deliver it. Customer:  or maybe can i have courier number so i van contact them Customer:  ive been coordinating with you since january 3. its 11 now. still i dont know whats going Agent:  Please allow me to check it for you.  Agent:  please share the correct number ? Customer:  ive been also giving you my number already Customer:  0533956024. Agent:  please allow me to forward the number so that delivery can be done soon. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Is there anything else I can help ? Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mary Grace ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259810233 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:41 PM, 12th Jan                   Mazin                   Hi, Thank you for contacting us. How may I help you?           09:44 PM, 12th Jan                     mary grace                    i just want to know about the latest update of my order? does it go back to tge warehouse or not           09:45 PM, 12th Jan                     mary grace                    6259810233           09:46 PM, 12th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           09:46 PM, 12th Jan                     mary grace                    6259810233           09:46 PM, 12th Jan                   Mohd                   can you wait please for a while           09:47 PM, 12th Jan                   Mohd                   so that we can check           09:47 PM, 12th Jan                   Mohd                   the order is still not delivered to warehouse           09:48 PM, 12th Jan                   Mohd                   we would like to say you that the order will be delivered within 3-4 days           09:48 PM, 12th Jan                     mary grace                    its been january 3 since my order           09:49 PM, 12th Jan                     mary grace                    its now january 12.           09:49 PM, 12th Jan                     mary grace                    still my order is not returned to the warehouse.           09:49 PM, 12th Jan                   Mohd                   they tried to deliver it to you for 3 times           09:50 PM, 12th Jan                   Mohd                   but now they will return it to the warehouse           09:50 PM, 12th Jan                     mary grace                    ive been told that since january 5. still the my order is not been returned to the warehouse           09:51 PM, 12th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           09:51 PM, 12th Jan                     mary grace                    if its still in the courier why cant you just give them my number so that they can contact me. so that it will not be returned anymore           09:52 PM, 12th Jan                     mary grace                    ive already paid it online so why cant they just give my number so that they can deliver it to me           09:53 PM, 12th Jan                   Mohd                   Now 3 attempts have been done           09:53 PM, 12th Jan                   Mohd                   now they will return it to the warehouse           09:53 PM, 12th Jan                   Mohd                   and warehouse will be refunded once they will get the order           09:53 PM, 12th Jan                   Mohd                   Is there any thing else i can help you?           09:54 PM, 12th Jan                     mary grace                    i know that already. ive been told that since january 5. but still my order is not returned in the warehouse           09:54 PM, 12th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           09:54 PM, 12th Jan                     mary grace                    ok. i will contactnagain tomorrow           09:55 PM, 12th Jan                   Mohd                   Happy to assist you           09:56 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1981699