Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 17:36:00 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502216324            09:17 PM, 12th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           09:17 PM, 12th Jan                     hi                    Hello           09:17 PM, 12th Jan                     hi                    Want to replace size for one item           09:18 PM, 12th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           09:18 PM, 12th Jan                     hi                    I tried in the application but still the status processing so I can’t go further           09:18 PM, 12th Jan                     hi                    My last order           09:19 PM, 12th Jan                   Mohd                   Yes, you can not change anything after placing the order           09:19 PM, 12th Jan                   Mohd                   you can place fresh order for new one           09:19 PM, 12th Jan                     hi                    9627394198           09:20 PM, 12th Jan                     hi                    This is the order           09:20 PM, 12th Jan                   Mohd                   Yes, you can not change anything after placing the order you can place fresh order for new one           09:20 PM, 12th Jan                     hi                    I think you didn’t get me           09:21 PM, 12th Jan                     hi                    I received my items           09:21 PM, 12th Jan                   Mohd                   ohh           09:21 PM, 12th Jan                     hi                    Want to return one item           09:21 PM, 12th Jan                   Mohd                   sorry for misunderstanding           09:21 PM, 12th Jan                   Mohd                   we got your point           09:21 PM, 12th Jan                   Mohd                   thank you           09:21 PM, 12th Jan                   Mohd                   just wait           09:21 PM, 12th Jan                     hi                    How can you do it online           09:22 PM, 12th Jan                   Mohd                   can you please tell us the full name of the item           09:22 PM, 12th Jan                   Mohd                   so that we can try to make an online return request           09:23 PM, 12th Jan                     hi                    I need the larger size           09:23 PM, 12th Jan                     hi                    Quilted sleeveless jacket           09:24 PM, 12th Jan                   Mohd                   sorry only return and refund could be done           09:25 PM, 12th Jan                     hi                    I need size 13-14 years instead of 11-12 years           09:25 PM, 12th Jan                     hi                    Ok how can I return           09:26 PM, 12th Jan                     hi                    I tried online           09:26 PM, 12th Jan                     hi                    But still the order showing as not delivered           09:26 PM, 12th Jan                   Mohd                   now we are trying to creat           09:27 PM, 12th Jan                   Mohd                   a return request           09:28 PM, 12th Jan                     hi                    Ok           09:28 PM, 12th Jan                   Mohd                   return request  has been created           09:32 PM, 12th Jan                   Mohd                   the item will be collected           09:33 PM, 12th Jan                   Mohd                   within 3-5 working days           09:33 PM, 12th Jan                   Mohd                   Happy to assist you           09:35 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1981639