Subject: Ticket Assigned - Conversation with laila
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 16:58:17 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with laila laila                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  laila Bot:  Hi Laila ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096551502215 Bot:  Please wait while we transfer you to an agent Agent:  Hi  Laila, Thank you for contacting us.my name is Yahya, How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Laila ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:48 PM, 12th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           08:48 PM, 12th Jan                     laila                    Hi. I have refund from cancelled item by the merchant and from returned items           08:49 PM, 12th Jan                     laila                    But didn’t receive any           08:49 PM, 12th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           08:49 PM, 12th Jan                     laila                    One sec plz           08:49 PM, 12th Jan                     laila                    8224904261           08:50 PM, 12th Jan                   Mohd                   Can you wait for a while please           08:51 PM, 12th Jan                   Mohd                   so that i can check           08:51 PM, 12th Jan                     laila                    Sure           08:51 PM, 12th Jan                   Mohd                   We would like to inform you that the refund for the cancelled item has been done to your my credit           08:54 PM, 12th Jan                   Mohd                   as we checked now the total amount in your my credit is 16           08:55 PM, 12th Jan                     laila                    How can I check that ?           08:55 PM, 12th Jan                   Mohd                   10 is for return items and 6 is for cancelled           08:55 PM, 12th Jan                   Mohd                   you can go in your account  to my credit           08:55 PM, 12th Jan                     laila                    Yes I just checked thanks, but why not to my bank account ?           08:56 PM, 12th Jan                   Mohd                   Is there any thing else i can help you>?           08:56 PM, 12th Jan                     laila                    Thank you           08:57 PM, 12th Jan                   Mohd                   Happy to assist you           08:58 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1981546