Subject: Ticket Assigned - Conversation with english please
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 16:56:27 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with english please english please                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ayesha hassan Bot:  Hi Ayesha Hassan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628236908 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556680839 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Ayesha, Thank you for contacting us.my name is Yahya, How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ayesha Hassan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628236908 Bot:   Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Okay Agent:  Hi, Thank you for contacting us.my name is Yahya, How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Customer:  I am here Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ayesha Hassan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:29 PM, 12th Jan                     english please                    Okay           08:29 PM, 12th Jan                     english please                    I placed an order through centerpoint and paid through tabby. My order number 9628236908. They have charged me as well on my card but I got an email that the order has not being processed. But the app says it's placed. I am confused. Is it placed or cancelled?           08:32 PM, 12th Jan                     english please                    Help kindly           08:32 PM, 12th Jan                     english please                    There?           08:33 PM, 12th Jan                     english please                    I placed an order through centerpoint and paid through tabby. My order number 9628236908. They have charged me as well on my card but I got an email that the order has not being processed. But the app says it's placed. I am confused. Is it placed or cancelled?           08:33 PM, 12th Jan                     english please                    I placed an order through centerpoint and paid through tabby. My order number 9628236908. They have charged me as well on my card but I got an email that the order has not being processed. But the app says it's placed. I am confused. Is it placed or cancelled?           08:33 PM, 12th Jan                     english please                    I placed an order through centerpoint and paid through tabby. My order number 9628236908. They have charged me as well on my card but I got an email that the order has not being processed. But the app says it's placed. I am confused. Is it placed or cancelled?           08:33 PM, 12th Jan                     english please                    I placed an order through centerpoint and paid through tabby. My order number 9628236908. They have charged me as well on my card but I got an email that the order has not being processed. But the app says it's placed. I am confused. Is it placed or cancelled?           08:33 PM, 12th Jan                     english please                    I placed an order through centerpoint and paid through tabby. My order number 9628236908. They have charged me as well on my card but I got an email that the order has not being processed. But the app says it's placed. I am confused. Is it placed or cancelled?           08:34 PM, 12th Jan                     english please                    /startOver           08:37 PM, 12th Jan                   Bot                   يرجى إدخال اسمك           08:37 PM, 12th Jan                     english please                    /startOver           08:38 PM, 12th Jan                   Bot                   يرجى إدخال اسمك           08:38 PM, 12th Jan                     english please                    /startOver           08:38 PM, 12th Jan                   Bot                   يرجى إدخال اسمك           08:38 PM, 12th Jan                     english please                    English please           08:38 PM, 12th Jan                   Bot                   مرحبًا English Please، ماذا تحتاج للمساعدة؟           08:38 PM, 12th Jan                     english please                    /startOver           08:41 PM, 12th Jan                   Bot                   يرجى إدخال اسمك           08:41 PM, 12th Jan                     english please                    /startOver           08:42 PM, 12th Jan                   Bot                   يرجى إدخال اسمك           08:42 PM, 12th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           08:52 PM, 12th Jan                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:56 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1981540