Subject: Ticket Assigned - Conversation with ahmed
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 22:19:48 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Bot:  Hi again! Bot:  Please enter your name Customer:  ahmed Bot:  Hi Ahmed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and 
 process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097466326636            02:06 AM, 12th Jan                     ahmed                             02:08 AM, 12th Jan                     ahmed                    I receive my order broken           02:08 AM, 12th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           02:09 AM, 12th Jan                   Mohd                   Are we still connected?           02:11 AM, 12th Jan                     ahmed                    Yes           02:11 AM, 12th Jan                   Mohd                   Could you please share your order nu
 mber so that I can assist you further?           02:12 AM, 12th Jan                     ahmed                    order 4527555304           02:12 AM, 12th Jan                     ahmed                    4527555304           02:13 AM, 12th Jan                   Mohd                   Can you wait for a while so that i can check and assist you more?           02:13 AM, 12th Jan                     ahmed                    Ok           02:13 AM, 12th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.  As we can see that you have created a return request for the item  our courier partner will be collected the item within 3-5 working days.           02:15 AM, 12th Jan                   Mohd                   You can change the item vising any nearby store within 14 days from the date of placing order           02:16 AM, 12th Jan                   Mohd                   visiting*           02:16 AM, 12th Jan                     ahmed 
                    Can i refund           02:17 AM, 12th Jan                   Mohd                   After returning the item?           02:17 AM, 12th Jan                     ahmed                    Yes           02:17 AM, 12th Jan                     ahmed                    Return item and refund my money           02:17 AM, 12th Jan                   Mohd                   Yes,           02:18 AM, 12th Jan                   Mohd                   our courier partner will be collected the item within 3-5 working days and we will initiate the refund after reaching the item to the warehouse           02:18 AM, 12th Jan                     ahmed                    Ok           02:18 AM, 12th Jan                     ahmed                    Thanks for your helping           02:19 AM, 12th Jan                   Mohd                   Happy to assist you.           02:19 AM, 12th Jan                     ahmed                    Thanks           02:19 AM, 12th Jan                     
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