Subject: Ticket Assigned - Conversation with jamal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 18:52:46 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jamal jamal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jamal Bot:  Hi Jamal ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0596373635 Bot:  Please wait while we transfer you to an agent Customer:  ??? Agent:  Hi Jamal, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  Hi Customer:  Am really disappointed Customer:  And angry from you guys Customer:  I have two return orders the first one since months ago and til now nothing happened, also since two weeks i have another one till now nothing or nobody contacted me Agent:  We apologise for the delayed response and for the inconvenience caused to you. Agent:  Kindly share us with the order id so that we can check the details for you Customer:  1000298427return number Customer:  6250947428 order number Agent:  thank you for sharing the order id. Customer:  46173258762the other order number Customer:  46173258762 Agent:  Please allow us few mins so that we can check the details for you Agent:  thank you for  your patience. Agent:  Please confirm your contact number: +966596373635 Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Yes correct Agent:  Thank you for confirming the contact number. Agent:  We are truly sorry to hear that our courier team failed to pickup the items from you. Agent:  Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. Agent:  Please allow us some time to work and we will update you soon on your registered email id. Agent:  is there anything else we can assist you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Ok Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jamal ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:23 PM, 11th Jan                     jamal                    Hello           10:28 PM, 11th Jan                   Bot                   أهلا مرة أخرى!           10:28 PM, 11th Jan                     jamal                    السلام عليكم           10:29 PM, 11th Jan                   Mohd                   Hi Jamal, Thank you for contacting us. How may I help you?           10:29 PM, 11th Jan                   Mohd                   و عليكم السلام           10:29 PM, 11th Jan                   Mohd                   كيف يمكنني ان اساعدك؟           10:29 PM, 11th Jan                     jamal                    عندي مشكله من زمان وللان ما نحلت           10:29 PM, 11th Jan                     jamal                    يظهر عندك اامحادثة الماضية           10:30 PM, 11th Jan                     jamal                    وين رحت           10:31 PM, 11th Jan                   Mohd                   هل بإمكانك تزويدي برقم طلبك حتى أستطيع التأكد بشكل أفضل؟            10:31 PM, 11th Jan                     jamal                    6218788789           10:31 PM, 11th Jan                     jamal                    رقم طلب الارجاع           10:31 PM, 11th Jan                   Mohd                   يرجى ايضاح المشكلة لكي نتمكن خدمتك بوجه اكمل           10:31 PM, 11th Jan                     jamal                    اعتذر 'هذا رقم الطلب           10:32 PM, 11th Jan                   Mohd                   يرجى ايضاح المشكلة لكي نتمكن خدمتك بوجه اكمل           10:32 PM, 11th Jan                     jamal                    قبل شهر تكلمت معكم وكان عندي طلبين ارجاع           10:32 PM, 11th Jan                     jamal                    و وقتها تم عمل اعادة جدولةللطلبات إرجاعها           10:33 PM, 11th Jan                   Mohd                   نعتذر عميلنا العزيز           10:34 PM, 11th Jan                     jamal                    و تم ارجاع الطلببين           10:34 PM, 11th Jan                   Mohd                   يرجى العلم انه هناك مشكلة في طلب الارجاع مشكلة تقنية           10:34 PM, 11th Jan                   Mohd                   و الآن نحن نرفع القضية الى الجهة المعنية           10:34 PM, 11th Jan                   Mohd                   ليتم الحل           10:34 PM, 11th Jan                   Mohd                   و يتم استلام المنتجين           10:34 PM, 11th Jan                     jamal                    ولكن لم يتم ارجاع الله نقود طلب زاحد           10:34 PM, 11th Jan                     jamal                    ياخوي بقوللك استلمتهم           10:35 PM, 11th Jan                     jamal                    بس انا ما استلمت فلوس الا واحد منهم           10:35 PM, 11th Jan                     jamal                    وين رحت           10:36 PM, 11th Jan                   Mohd                   هل تم استلام المنتجين منكم؟.           10:36 PM, 11th Jan                     jamal                    نعم           10:37 PM, 11th Jan                     jamal                    من اكثر من ٣ اسابيع           10:37 PM, 11th Jan                     jamal                    وتم استرجاع الفلوس حق طلب واحد بس           10:37 PM, 11th Jan                     jamal                    وللان ما رجعت فلوس الطلب الثاني           10:37 PM, 11th Jan                   Mohd                   و هل رقم الطلب للمنتجات التي لم يتم ارجاع المبلغ لها هو 6218788789           10:38 PM, 11th Jan                     jamal                    نعم           10:39 PM, 11th Jan                   Mohd                   هل عندك ايصال الارجاع           10:40 PM, 11th Jan                   Mohd                   للمنتجات التي تم ارجاعها لكي نتمكن على خدمتكم بوجه اكمل           10:41 PM, 11th Jan                     jamal                    ياخوي نفس الايصال كانو الطلبين ،كيف رجع واحد والثاني لا           10:41 PM, 11th Jan                   Mohd                   حسب النظام قد تم ارجاع حذاء سنيكرز بارز الملمس برقبة عالية وإضاءة إل إي دي  و حذاء مثقب بخطّاف وحلقة إغلاق من كلين           10:43 PM, 11th Jan                     jamal                    ايوة هذا اللي فوق ما رجع فلوسه           10:44 PM, 11th Jan                   Mohd                   مقصودك انه قد تم ارجاع المنتج الواحد منهما و لم يتم الاخر           10:44 PM, 11th Jan                     jamal                    ثواني بس           10:44 PM, 11th Jan                     jamal                    1000347354           10:44 PM, 11th Jan                     jamal                    هذا رقم طلب الارجاع           10:45 PM, 11th Jan                     jamal                    الثاني واللي رطعت فلوسه           10:45 PM, 11th Jan                     jamal                    رجعت           10:45 PM, 11th Jan                   Mohd                   و لم يتم ارجاع المبلغ ل حذاء سنيكرز بارز الملمس برقبة عالية وإضاءة إل إي دي  و حذاء مثقب بخطّاف وحلقة إغلاق من كلين           10:46 PM, 11th Jan                   Mohd                   صح ؟           10:46 PM, 11th Jan                     jamal                    ضح           10:47 PM, 11th Jan                     jamal                    صح           10:47 PM, 11th Jan                   Mohd                   نعتذر عميلنا العزيز على هذا التاخير           10:47 PM, 11th Jan                   Mohd                   و هذا بسبب مشكلة تقنية في طلب الارجاع           10:47 PM, 11th Jan                     jamal                    هذا كان الطلب الا ل وجلس اكثر من شهرين ما رجعوه           10:47 PM, 11th Jan                   Mohd                   و الان نقوم بانشاء طلب جديد للمنتجين           10:47 PM, 11th Jan                     jamal                    ولما عملت الطلب الارجاع الثاني واتأخر كلمتكم           10:48 PM, 11th Jan                     jamal                    وعمللي طلب جديد واجا المندوب واستلم الطلبين           10:48 PM, 11th Jan                   Mohd                   اي تم ارجاع المنتجين حذاء سنيكرز بارز الملمس برقبة عالية وإضاءة إل إي دي  و حذاء مثقب بخطّاف وحلقة إغلاق من كلين           10:48 PM, 11th Jan                   Mohd                   صح           10:48 PM, 11th Jan                     jamal                    وبعدين اسبوعين تم استرجاع فلوس الطلب الثاني ولكن الاول للن ما حصل عليه شي           10:48 PM, 11th Jan                     jamal                    نعم كلهم تم ارجاعهم           10:49 PM, 11th Jan                   Mohd                   اذن نرفع القضية الى الجهة المعنية لكي           10:49 PM, 11th Jan                   Mohd                   يتم ارجاع المبلغ اليكم           10:49 PM, 11th Jan                   Mohd                   باسرع وقت ممكن           10:49 PM, 11th Jan                   Mohd                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟             10:49 PM, 11th Jan                     jamal                    متى بصير حل يعني           10:50 PM, 11th Jan                   Mohd                   سوف يتم الحل في قريب اذ اننا نحاول بكل وسعنا لحله           10:51 PM, 11th Jan                   Mohd                   و نحن الان نرفع القضية الى الجهة المعنية           10:51 PM, 11th Jan                     jamal                    ان شاءالله           10:51 PM, 11th Jan                   Mohd                   كان من دواعي سروري مساعدتكم           10:52 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1978555