Subject: Ticket Assigned - Conversation with order cancellation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 17:53:32 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with order cancellation order cancellation                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  order cancellation Bot:  Hi Order Cancellation ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627931055 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506415756            09:4
 3 PM, 11th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           09:44 PM, 11th Jan                   Mohd                   As we can see that the item has been cancelled due to out of stock           09:45 PM, 11th Jan                     order cancellation                    9627931055 I want to cancel this order           09:46 PM, 11th Jan                   Mohd                   sorry for the response           09:46 PM, 11th Jan                     order cancellation                    It was submitted by mistake           09:46 PM, 11th Jan                   Mohd                   Can you wait for a while           09:47 PM, 11th Jan                   Mohd                   so that i can check           09:47 PM, 11th Jan                     order cancellation                    No problem           09:47 PM, 11th Jan                   Mohd                   and assist you           09:47 PM, 11th Jan                   Mo
 hd                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           09:48 PM, 11th Jan                   Mohd                   Is there any thing i can assist you ?           09:50 PM, 11th Jan                     order cancellation                    Sure noted, that's all about it. Thanks alot           09:52 PM, 11th Jan                   Mohd                   Happy to assist you.           09:53 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1978448