Subject: Ticket Assigned - Conversation with reny
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 17:50:52 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reny reny                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reny Bot:  Hi Reny ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627839187 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503294334            09:40 PM, 11th Jan                     reny                 
    Ok           09:40 PM, 11th Jan                     reny                    Under this order number ,one of the tops I ordered has been cancelled, may i know the reason?           09:42 PM, 11th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           09:43 PM, 11th Jan                     reny                    Hi           09:43 PM, 11th Jan                     reny                    Sorry, we had to cancel Sustainable Bossini Textured T...   items from order 9627839187  due to reasons beyond our control. Your refund will be sent to My Credit in My Account.           09:44 PM, 11th Jan                   Mohd                   Can you wait for a while           09:44 PM, 11th Jan                   Mohd                   so that i can check           09:44 PM, 11th Jan                   Mohd                   and assist you           09:44 PM, 11th Jan                     reny                    Why this item has been cancelled
            09:44 PM, 11th Jan                     reny                    Ok           09:44 PM, 11th Jan                   Mohd                   As we can see that the item has been cancelled due to out of stock           09:46 PM, 11th Jan                     reny                    But it is still showing as available if i am trying to order again           09:47 PM, 11th Jan                   Mohd                   It is website status update problem           09:49 PM, 11th Jan                     reny                    Just because of these bossini two pieces of tops i placed an order, i was eagerly waiting for the sale           09:49 PM, 11th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           09:49 PM, 11th Jan                     reny                    Oh k           09:49 PM, 11th Jan                     reny                    Thank u for ur assistance           09:49 PM, 11th Jan                   Mohd   
                 Happy to assist you.           09:50 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1978442