Subject: Ticket Assigned - Conversation with sohaib
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 17:13:07 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sohaib sohaib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sohaib Bot:  Hi Sohaib ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  6260524520 Bot:  Please wait while we transfer you to an agent Agent:  Hi Sohaib, Thank you for contacting us. How may I help you? Customer:  ok Customer:  yes I ordered 6 eye pencils n received it few mins before Customer:  I want tto return 2 eye pencils ,they r in original packing. Customer:  how can I do? Customer:  each cost  Sr 10 Agent:  Could you please share your order number so that I can assist you further? Agent:  Are you still with us ?? Customer:  ya sure Customer:  6260524520 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  sure Customer:  waiting here. Agent:  Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.   Wrong products delivered cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:   You can contact our customer support team on (800-1111027) to book a return and to be notified of the refund amount based on our return policy.   You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.  You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. Agent:  Is there anything else I can help with ?? Customer:  is it liestyle items ? Customer:  I mean is it easily returnable in store or  via online? Agent:  It could be in both methods Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sohaib ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Sohaib, Thank you for contacting us. How may I help you? Customer:  yes Customer:  just tell me i ordered 6 eye pencils Customer:  from which 3 are in same colors Customer:  I want to return 2 of them Customer:  is it possible ? Agent:  Could you please share your order number so that I can assist you further? Customer:  they r in orginal packaging Customer:  6260524520 Agent:  Can you wait for a while so that i can check and assist you? Customer:  ya sure Agent:  You can return them easily Customer:  ok thanks Customer:  Can i return to any store? Customer:  each cost 10 SR Agent:  Yes you can visit any centrepoint store Agent:  to return it Customer:  many thanks Agent:  Have a good dream Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sohaib ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  ok Agent:  Hi Sohaib, Thank you for contacting us. How may I help you? Customer:  yes I ordered 6 eye pencils last week and I have received my order but I want to return 2 of them as the colors are repeating. Agent:  Could you please share your order number so that I can assist you further? Customer:  6260524520 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  sure Agent:  Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.    Wrong products delivered cannot be exchanged, however, a return and refund can be done.  You can return online purchases through the below three channels:    You can contact our customer support team on (8001111027) to book a return and to be notified of the refund amount based on our return policy.   You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.   You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. Customer:  ok so eye pencils can b returned? Agent:  yes. Customer:  u know when I went to store today they said it can't b returned. Customer:  although they r in original packing Agent:  it's returnable dear customer. Customer:  so how can I convince them? Customer:  can u help me in this regard? Customer:  u can send anyone to collect from me. Agent:  you can return it online > Customer:  ok Customer:  what's the procedure ? Customer:  i mean will they come to collect it from me ? Agent:  yes the will collect it from you Customer:  ok Agent:  Do you have any other questions I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sohaib ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  .مرحبا معك محمد كيف يمكنني مساعدتك Customer:  sure Customer:  yes what's the online procedure to return products Agent:  Hi Sohaib, Thank you for contacting us. How may I help you? Customer:  yes please tell me I want to return my eye liners How can I return online? Customer:  today I went to centrepoint store they refused to return it. Agent:  we are apologising for that you can make online return request. Customer:  ok so what's the procedure? Customer:  kindly shareit Agent:  Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.     Wrong products delivered cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:     You can contact our customer support team on (800-1111027) to book a return and to be notified of the refund amount based on our return policy.      You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. Agent:  Do you have any other questions I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sohaib ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:35 PM, 09th Jan                     sohaib                    ok           08:36 PM, 09th Jan                   Samer                   Hi Sohaib, Thank you for contacting us. How may I help you?           08:41 PM, 09th Jan                     sohaib                    Yes I want to ask u eye pencils are returnabble or not ?           08:44 PM, 09th Jan                     sohaib                    6260524520           08:44 PM, 09th Jan                     sohaib                    here's my order number           08:45 PM, 09th Jan                     sohaib                    can I return it 2 pencils  ?           08:45 PM, 09th Jan                   Mohd                   Can you please for a while           08:45 PM, 09th Jan                   Mohd                   so that i can check           08:45 PM, 09th Jan                     sohaib                    when I went to store today they told me makeup is not returned           08:45 PM, 09th Jan                     sohaib                    they r in original packaging so i need ur favor in this regard           08:46 PM, 09th Jan                   Mohd                   can you tell us the full name of the pencils           08:46 PM, 09th Jan                   Mohd                   so that we can raise a return request           08:47 PM, 09th Jan                   Mohd                   and your items  will be collected within 3-5 working days           08:47 PM, 09th Jan                   Mohd                   and after collection you will be refunded within one week           08:47 PM, 09th Jan                     sohaib                    ya sure           08:48 PM, 09th Jan                     sohaib                    no problem           08:48 PM, 09th Jan                   Mohd                   okay, please share the full names with us           08:49 PM, 09th Jan                     sohaib                    there were 6 pencils in my order but I want to return 2 of them as the colors are repeating.           08:51 PM, 09th Jan                   Mohd                   Yes  but please specify the 2 pencels           08:53 PM, 09th Jan                   Mohd                   So that we can create the return request for the correct items           08:54 PM, 09th Jan                     sohaib                    Essence Micro Precise Eyebrow Pencil Colour: Light brown           08:55 PM, 09th Jan                     sohaib                    Essence Micro Precise Eyebrow Pencil Colour: Pencil blonde           08:57 PM, 09th Jan                   Mohd                   Let us check           08:57 PM, 09th Jan                     sohaib                    ya sure           08:59 PM, 09th Jan                   Mohd                   can you share with us the pictures from your order history           08:59 PM, 09th Jan                   Mohd                   ?           08:59 PM, 09th Jan                     sohaib                    just a min           08:59 PM, 09th Jan                     sohaib                    let me check it           08:59 PM, 09th Jan                   Mohd                   Are we still connected           09:03 PM, 09th Jan                   Mohd                   ?           09:03 PM, 09th Jan                     sohaib                             09:03 PM, 09th Jan                     sohaib                    yes yes           09:03 PM, 09th Jan                   Mohd                   Thank you           09:04 PM, 09th Jan                     sohaib                    i have shared a view of it           09:04 PM, 09th Jan                   Mohd                   just wait for a minute           09:05 PM, 09th Jan                     sohaib                    waiting for ur response           09:05 PM, 09th Jan                   Mohd                   Done           09:07 PM, 09th Jan                   Mohd                   Now  your items will be collected within 3-5 working days and after collection you will be refunded within one week           09:07 PM, 09th Jan                   Mohd                   is there any thing else we can help you with today?           09:07 PM, 09th Jan                     sohaib                    many thanks           09:09 PM, 09th Jan                     sohaib                    any complaint number or something?           09:09 PM, 09th Jan                   Mohd                   Yes, you can track your collection partner on this number RP0109210002714 by this link https://rb.gy/13bcjf           09:10 PM, 09th Jan                     sohaib                    alright           09:11 PM, 09th Jan                   Mohd                   Happy to assist you.           09:12 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1971579