Subject: Ticket Assigned - Conversation with zainab
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 21:30:54 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zainab zainab                    Bot:  Hi again! Bot:  Please enter your name Customer:  zainab Bot:  Hi Zainab ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  /startOver Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555823116            01:16 AM, 09th Jan                   Mohd                   Hi Zainab, My name is Mohd, Thank you for contacting us. How may I help you?           01:17 AM, 09th Jan                     zainab                    I received a wrong item           01:19 AM, 09th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           01:20 AM, 09th Jan                     zainab                    Ok           01:20 AM, 09th Jan                     zainab                    6260384644           01:22 AM, 09th Jan                   Mohd                   Also kindly tell us the name of the item           01:23 AM, 09th Jan                     zainab                    Gift Pack - Cozy Star Print Shirt and Pyjama Set with Eye Mask           01:23 AM, 09th Jan                   Mohd                   kindly share us the picture of the wrong item you received           01:24 AM, 09th Jan                     zainab                    I was trying to send you a picture but the attachment button doesn't work. Is therr another way i can send it?           01:25 AM, 09th Jan                   Mohd                   okay no issue           01:26 AM, 09th Jan                   Mohd                   but we are so sorry to hear that you got a wrong item           01:26 AM, 09th Jan                   Mohd                   Please consider this as a rare instance,           01:26 AM, 09th Jan                     zainab                    No problem           01:27 AM, 09th Jan                     zainab                    What is the protocol in this case           01:27 AM, 09th Jan                   Mohd                   But now we can not deliver the correct ordered item so we request you to return the wrong item     You can contact our customer support team on 800-xxxx to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (brand) store across the UAE.           01:28 AM, 09th Jan                     zainab                    Ok           01:28 AM, 09th Jan                   Mohd                   You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "6260384644". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Max) store across the KSA.           01:28 AM, 09th Jan                     zainab                    Im in ksa           01:29 AM, 09th Jan                     zainab                    Thank you           01:29 AM, 09th Jan                   Mohd                   Yes,  sorry           01:29 AM, 09th Jan                   Mohd                   Is there any thing else i can help ?           01:30 AM, 09th Jan                     zainab                    No that's all           01:30 AM, 09th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:30 AM, 09th Jan                     zainab                    Thank you           01:30 AM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1968997