Subject: Ticket Assigned - FW: New Return process Note | Important
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 21:23:40 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  FW: New Return process Note | Important Dear Managers

Kindly Requesting to follow the new return process without fail.

Thanks

Arshad
Cp saud
0545565320

From: Renjith Kumar
Sent: Monday, August 24, 2020 10:06 AM
To: Cpmallmanager Saudstreetdammam <[email-masked]>; MM Cphofufalahsamall <[email-masked]>; Mallmanager Cphofufintercontinental <[email-masked]>; Mallmanager Cphofufqtrroad <[email-masked]>; Mallmanager Cpibn <[email-masked]>; Mallmanager Cpkhobar <[email-masked]>; Mallmanager Cpothaimdammam <[email-masked]>; Mallmanager Cpqatif <[email-masked]>; Mallmanager Cprastanura <[email-masked]>; Mallmanager Dhahran <[email-masked]>; Mallmanager Jubailgalleria <[email-masked]>; Mallmanager Raka <[email-masked]>; Mallmanager Wabelmallhafralbatin <[email-masked]>; Centrepoint Khobar <[email-masked]>; Centrepoi
 nt Ibn <[email-masked]>; Centrepoint Raka <[email-masked]>; Centrepoint Dhahran <[email-masked]>; Centrepoint Dammamothaim <[email-masked]>; Centrepoint Qatif <[email-masked]>; Centrepoint Rastanura <[email-masked]>; Centrepoint Jubailgalleria <[email-masked]>; Centrepoint Hofufintercontinental <[email-masked]>; Centrepoint Hofufqtrroad <[email-masked]>; Centrepoint Hofufalahsamall <[email-masked]>; Centrepoint Wabelmallhafralbatin <[email-masked]>; Cpd Abqaiq <[email-masked]>; Babyshop Khafji <[email-masked]>; Splash Khafji <[email-masked]>; Mallmanager cphofufothaimmall <[email-masked]>; Mallmanager Cpdc <m
 [email-masked]>; Centrepoint Cornichedammam <[email-masked]>; Mallmanager Cpnakheelmalldammam <[email-masked]>; Mallmanager Cpqatifmall <[email-masked]>; MM.Dareenmall <[email-masked]>; Centrepoint Nakheelmalldammam <[email-masked]>; Mallmanager Cpqatifmall <[email-masked]>; Mallmanager Cpjubaildowntown <[email-masked]>
Cc: Mehraz Mulla <[email-masked]>; Mohd Adil <[email-masked]>; Damith Nonis <[email-masked]>; Anton Shanike <[email-masked]>
Subject: New Return process Note | Important

Dear All,

Please find the attached updated return process which needs to be implemented across stores from 28th August onwards. The existing process has been modified aligned with One Cp module hence ensure that process is adhered and followed accordingly.

Process guidance

*  The Exchange counters will be operated by senior cashier/s hence, additional Manager ID will be created for those selected senior cashiers apart from their existing cashier ID.

*  Number of cashiers operating exchange counters will be confined based on the store category - pls refer the PPT.

*  These cashiers can override return transactions by using their own Manager Ids going forward however, this self-override option is allowed only for Return transactions -  the existing process of calling concept representatives for overrides will be discontinued.

Cashier selection and ID request

*  Mall Manager / Head Cashier should select senior cashiers for exchange counter operation.

*  Staff Name & HRMS of selected cashiers should be shared with Area Managers/audit for verification and approval.

*  Raise ticket for Manager ID request.

Item handover and reconciliation

*  Returned items should be kept at exchange counter under counter cashier custody.

*  Item collection from the counters should be done as per the schedule - store can plan the time accordingly

*  A log book should be placed at the counter/s for item handover and acknowledgement. - the specimen is attached

*  Item scanning and sharing the item basket to be continued as per the existing procedure.

*  Head Cashier do the reconciliation and reason analysis as usual.

Please go through the process and cascade the same among all of store members. The process can be started from 28th August onwards and will be verify during our audits.

Any further clarity required please feel free to call us.

Thanks

Renjith Kumar

Internal Auditor

From: Damith Nonis
Sent: Thursday, August 13, 2020 5:09 PM
To: Anton Shanike <[email-masked]<mailto:[email-masked]>>
Cc: Danny Issac <[email-masked]<mailto:[email-masked]>>; Samudaya Fernando Hewage <[email-masked]<mailto:[email-masked]>>
Subject: RE: Returns SOP

Dear Mr.Anton,

Please find the attachment of proposed New Return process for one CP stores. Please review and advice.

The Proposed process

1.       Exchange counter/s will be operated by selected senior cashiers only.

2.       Will create Manager IDs additionally for these cashier to perform the returns. (cum sale)

3.       These cashiers will override the return transactions with their Manager IDs

4.       Self Overriding is allowed for returns only - Head cashier to verify daily any deviation of other manager overrides.

5.       Item handover to be done as schedule timeframe - every 4 hours

6.       Exchange counters can be operated by general cashier (in case) however, overriding will be restricted.

7.       Concept has to collect the items from cash desk and scan them in item basket - the existing process

8.       Reconciliation will be done by Head Cashier at EOD.

Please provide your thoughts so we may proceed in implementing across stores.

Thanks

Damith Nonis

From: Anton Shanike
Sent: Thursday, July 23, 2020 6:04 PM
To: Samudaya Fernando Hewage <[email-masked]<mailto:[email-masked]>>
Cc: Danny Issac <[email-masked]<mailto:[email-masked]>>; Damith Nonis <[email-masked]<mailto:[email-masked]>>
Subject: FW: Returns SOP

Hi Sam,

Pls do the immediate needful

Thanks

Anton

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1968726