Subject: Ticket Assigned - Ticket # 190564 Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 21:23:38 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 190564 Resolved  
 Dear Centrepoint,  Our Technical Engineer has indicated that your ticket # 190564 with subject Fwd: [#1916576] - Conversation with السلام has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/750c4684b8a3b4250899ab9bb4b7d8d2bfd094678c7a4ea721362c50b3d5131e  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1968653