Subject: Ticket Assigned - Conversation with saneesh nazir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 19:59:43 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saneesh nazir saneesh nazir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saneesh nazir Bot:  Hi Saneesh Nazir ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509818249            11:33 PM, 08th Jan                     saneesh nazir                    I don’t have an account so how can i check the order history?           11:33 PM, 08th Jan                     saneesh nazir                    I purchase with guest account           11:34 PM, 08th Jan                   Mohd                   Hi Saneesh, Thank you for contacting us. How may I help you?           11:34 PM, 08th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           11:35 PM, 08th Jan                     saneesh nazir                    K           11:36 PM, 08th Jan                     saneesh nazir                    6261261267           11:37 PM, 08th Jan                   Mohd                   Can you wait for a while so that we can check it.           11:38 PM, 08th Jan                     saneesh nazir                    K           11:38 PM, 08th Jan                   Mohd                   As we can say that you have one order which has been delivered           11:41 PM, 08th Jan                   Mohd                   you can login your guest acount by your email [email-masked]           11:42 PM, 08th Jan                     saneesh nazir                    Yes           11:43 PM, 08th Jan                     saneesh nazir                    I want to return that as it is oversized           11:43 PM, 08th Jan                   Mohd                   kindly tell us the full name of the products you want to return           11:45 PM, 08th Jan                   Mohd                   we from here can create the return request for you           11:45 PM, 08th Jan                   Mohd                   And the items will be collected by our courier partner within 3-5 business days.           11:45 PM, 08th Jan                     saneesh nazir                    Sustainable denim jacket with long sleeves & flap pockets           11:46 PM, 08th Jan                   Mohd                   We have created the return request           11:48 PM, 08th Jan                   Mohd                   And the items will be collected by our courier partner within 3-5 business days.           11:48 PM, 08th Jan                     saneesh nazir                    K Thanks           11:48 PM, 08th Jan                   Mohd                   Is there any thing else i can help you?           11:48 PM, 08th Jan                     saneesh nazir                    So I don’t have to give it to the nearest store?           11:49 PM, 08th Jan                   Mohd                   Now we have raised the request>           11:53 PM, 08th Jan                   Mohd                   but if you want to return it to the nearest store kindly inform us           11:53 PM, 08th Jan                   Mohd                   so that we delete the request           11:53 PM, 08th Jan                     saneesh nazir                    No its ok           11:53 PM, 08th Jan                   Mohd                   Is there any thing else i can help you?           11:54 PM, 08th Jan                     saneesh nazir                    How many days will take to refund the amount?           11:54 PM, 08th Jan                   Mohd                   once the item will be collected and reached to warehouse within 2 days they will refund to you.           11:56 PM, 08th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:58 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1968899