Subject: Ticket Assigned - Conversation with farrukh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 19:59:25 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farrukh farrukh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farrukh Bot:  Hi Farrukh ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543695273            11:36 PM, 08th Jan                   Mohd                   Hi Farrukh, My name is Mohd, Thank you for contacting us. How may I help you?           11:37 PM, 08th Jan                     farrukh                    I have received an order and I want to return some of products           11:38 PM, 08th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           11:38 PM, 08th Jan                     farrukh                    Ok           11:38 PM, 08th Jan                     farrukh                    6260799776           11:39 PM, 08th Jan                   Mohd                   Can you wait for a while so that we can check it.           11:40 PM, 08th Jan                     farrukh                    Ok           11:40 PM, 08th Jan                   Mohd                   We would like to inform you that the status of your order is not updated yet           11:43 PM, 08th Jan                   Mohd                   so kindly tell us the full name of the products you want to return           11:44 PM, 08th Jan                   Mohd                   we from here can create the return request for you           11:44 PM, 08th Jan                   Mohd                   Are we still connected?           11:48 PM, 08th Jan                     farrukh                             11:48 PM, 08th Jan                     farrukh                    Yes           11:48 PM, 08th Jan                     farrukh                             11:48 PM, 08th Jan                     farrukh                    You check above 4 items I need to return           11:49 PM, 08th Jan                     farrukh                    Are you there           11:50 PM, 08th Jan                   Mohd                   Thank you for providing us the name of the items           11:50 PM, 08th Jan                     farrukh                    All above 4 items need to return           11:51 PM, 08th Jan                   Mohd                   Please be on hold so that we create the return request for these 4 items           11:51 PM, 08th Jan                     farrukh                    Ok i will be waiting           11:52 PM, 08th Jan                   Mohd                   Can you inform us the reason to return the items ?           11:52 PM, 08th Jan                   Mohd                   As we have to mention it in note           11:52 PM, 08th Jan                     farrukh                    Size issue           11:52 PM, 08th Jan                     farrukh                    Also 2 items stuff issue           11:53 PM, 08th Jan                   Mohd                   Thank you           11:53 PM, 08th Jan                   Mohd                   Please be on hold           11:54 PM, 08th Jan                     farrukh                    Ok           11:54 PM, 08th Jan                   Mohd                   Done           11:55 PM, 08th Jan                   Mohd                   We have created the return request           11:55 PM, 08th Jan                     farrukh                    Is there any charges to pick up the order?           11:55 PM, 08th Jan                   Mohd                   And the items will be collected by our courier partner within 3-5 business days.           11:56 PM, 08th Jan                   Mohd                   There is no charge.           11:56 PM, 08th Jan                     farrukh                    Ok otherwise I will return to your branch if you will change me for pick up           11:56 PM, 08th Jan                   Mohd                   There is no charge on collection.           11:57 PM, 08th Jan                     farrukh                    Ok thanks           11:57 PM, 08th Jan                   Mohd                   Is there any thing else i can help you?           11:57 PM, 08th Jan                     farrukh                    When i will get the refund           11:57 PM, 08th Jan                   Mohd                   once the items will be collected and reached to warehouse within 2 days they will refund to you.           11:58 PM, 08th Jan                     farrukh                    Ok thanks           11:58 PM, 08th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:58 PM, 08th Jan                     farrukh                    Very satisfied with your response           11:58 PM, 08th Jan                     farrukh                    ALHUMDOLILLAH           11:58 PM, 08th Jan                     farrukh                    Thanks alot           11:59 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1968898