Subject: Ticket Assigned - Conversation with kiran singh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 22:34:54 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kiran singh kiran singh                    Bot:  Hi again! Bot:  Please enter your name Customer:  kiran singh Bot:  Hi Kiran Singh ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8220680174 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96551425354 Bot:  Please wait while we transfer you to an agent Customer:  ok.. awaiting your call Agent:  Hi Kiran, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  yes Customer:  Kindly call me Agent:  May I request you to please stay on hold while I retrieve the information. Agent:  We would like to inform you that Standard Shipping orders usually takes 2 - 4 business days for the delivery.   Agent:  Our courier partner will contact you on +96551425354 to arrange a time for delivery soon. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Kiran Singh ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Kiran, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  can i return my product which I ordered online. my received product is defected Agent:  Could you please share your order number so that I can assist you further? Customer:  can i replace defective piece in nearest store? Customer:  8220680174 Agent:  let me check it please. Customer:  yes sure Agent:  can you tell the item name which is damage. Agent:  and also share the images of the damage product. Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  IMAGE Customer:  IMAGE Customer:  IMAGE Customer:  It's off white Splash sweatshirt Customer:  Hello Agent:  Printed Sweatshirt with Long Sleeves and Round Neck Agent:  is this the same ? Customer:  Yes Customer:  Off white colour Agent:  Let me check it Customer:  sure Agent:  We apologies for the inconveniece you faced Agent:  Please allow us to raise a return for you ? Agent:  and you will be refunded back for the item. Customer:  and another product, Orange colour sweatshirt is large size for me Agent:  So for that also I will raise a return Agent:  Can i proceed with that ? Agent:  please confirm the return so that i can do that for you ? Customer:  Please proceed with return for both Agent:  Just be connected i will get it done for you. I will need a minute Customer:  okay . please do it . Agent:  As per your request Agent:  we have raise a return for you Agent:  our courier will collect the item with in 3-5 business days. Agent:  Is there anything else I can help ? Customer:  hello, I didn't request for long line cardigan return. Customer:  i want to return 2 sweatshirts Agent:  Wait i will re do it Agent:  the orange one right ? Customer:  I had purchased 4 products..and i want to return 2 items Agent:  off white and the orange one ? Agent:  right ? Agent:  161704883 - - Printed Sweatshirt with Long Sleeves and Round Neck and Agent:  162643643 - - Sustainable Printed Crew Neck Sweatshirt with Long Sleeves Customer:  IMAGE Customer:  IMAGE Agent:  Got it i wil do it right away please be connected. Customer:  I want to return these two items Agent:  Done for these two ? Customer:  ok. i received the message Customer:  thanks Agent:  Is there anyhting else I can help ? Customer:  no thanks. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Kiran Singh ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:14 AM, 08th Jan                     kiran singh                    okay           02:14 AM, 08th Jan                     kiran singh                    We returned two items in mid December but still haven't received refund           02:15 AM, 08th Jan                   Mohd                   Hi Kiran, Thank you for contacting us. How may I help you?           02:16 AM, 08th Jan                     kiran singh                    8220680174  is the order number           02:16 AM, 08th Jan                     kiran singh                    i request you to refund for our two returned items           02:17 AM, 08th Jan                   Mohd                   Can you wait for a while so that i can check and assist you           02:17 AM, 08th Jan                     kiran singh                    plz           02:17 AM, 08th Jan                   Mohd                   As we checked your amount of 8.42 KWD has been refunded to your My Credit Wallet in your application.           02:19 AM, 08th Jan                   Mohd                   kindly check once and share with us           02:20 AM, 08th Jan                     kiran singh                    is that in our bank account?           02:20 AM, 08th Jan                   Mohd                   Sorry, the amount has been refunded to your application in my credit which you can use for your future purchases on application           02:21 AM, 08th Jan                     kiran singh                    i checked my bank account but i didn't see refund           02:21 AM, 08th Jan                     kiran singh                    what if i don't want to purchase anything online           02:22 AM, 08th Jan                   Mohd                   The refund has not gone to the bank           02:22 AM, 08th Jan                   Mohd                   the amount has been refunded to your application in my credit           02:22 AM, 08th Jan                     kiran singh                    how to see that?           02:22 AM, 08th Jan                     kiran singh                    bcs i didn't buy from app           02:23 AM, 08th Jan                     kiran singh                    it was through website directly           02:23 AM, 08th Jan                   Mohd                   Kindly check you "My Credit" in your application.           02:23 AM, 08th Jan                   Mohd                   then you can check it in your account which you created before by this email [email-masked]           02:24 AM, 08th Jan                     kiran singh                    ok           02:24 AM, 08th Jan                     kiran singh                    let me check           02:25 AM, 08th Jan                   Mohd                   Thank you,           02:25 AM, 08th Jan                   Mohd                   kindly check once and share with us           02:25 AM, 08th Jan                   Mohd                   Are we still connected?           02:31 AM, 08th Jan                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:34 AM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1967094