Subject: Ticket Assigned - Conversation with jimero
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 20:13:19 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jimero jimero                    Bot:  Hi again! Bot:  Please enter your name Customer:  jimero Bot:  Hi Jimero ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554725343            12:04 AM, 08th Jan                   Mohd                   Hi Jimero, Thank you for contacting us. How may I help you?           12:05 AM, 08th Jan                     jimero                    Good evening. I have a returned item it was already picked up today but i wasnt able to have a confirmation message and i checked in the application its still for request. I already informed the delivery boy via voice message but he seen only my message.           12:06 AM, 08th Jan                     jimero                    Regarding with this concern can you follow or help me with this. Thank you.           12:07 AM, 08th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           12:07 AM, 08th Jan                   Mohd                   As we can see for the order number 6261313905 the item has been collected and the amount will be refunded within 4-7 days after reaching the item the warehouse.           12:11 AM, 08th Jan                   Mohd                   Dont worry the confirmation will be received soon if it did not yet.           12:11 AM, 08th Jan                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:13 AM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1966942