Subject: Ticket Assigned - Conversation with syed bukhari
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 18:26:28 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syed bukhari syed bukhari                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  syed bukhari Bot:  Hi Syed Bukhari ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966591562496            10:16 PM, 07th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           10:16 PM, 07th Jan                     syed bukhari                    I had ordered 3 t shirts with same size           10:17 PM, 07th Jan                     syed bukhari                    And now 1 t shirt is not fitting properly           10:17 PM, 07th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           10:17 PM, 07th Jan                     syed bukhari                    I want to exchange only 1 tshirt with small size           10:17 PM, 07th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           10:18 PM, 07th Jan                     syed bukhari                    6260424268           10:18 PM, 07th Jan                   Mohd                   Can you please wait so that i check           10:18 PM, 07th Jan                     syed bukhari                    There is one t shirt with LONDON written           10:18 PM, 07th Jan                   Mohd                   Sorry, we do not have an exchange option available online at this time           10:19 PM, 07th Jan                     syed bukhari                    I don't want to completely return but just exchange with smaller size           10:20 PM, 07th Jan                   Mohd                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "6260424268". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (splash) store across the KSA.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the KSA.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:21 PM, 07th Jan                     syed bukhari                    Means all 3 has to be returned??           10:21 PM, 07th Jan                   Mohd                   No,  You need only one item to be returned which is not fit with you           10:22 PM, 07th Jan                     syed bukhari                    Got it           10:23 PM, 07th Jan                   Mohd                   Happy to assist you.           10:24 PM, 07th Jan                     syed bukhari                    Will they not give me smaller size directly?           10:24 PM, 07th Jan                   Mohd                   We are sorry that they can not exchange as the exchange policy is not available right now           10:25 PM, 07th Jan                     syed bukhari                    K thanks Mohd           10:25 PM, 07th Jan                   Mohd                   Happy to assist you           10:26 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1966770