Subject: Fwd: Knet tickets subject line & Knet
From: Nikhil Bishnoi <[email-masked]>
To: MOHD SALMAN <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>
Date: Wed, 6 Jan 2021 11:59:28 -0700 (MST)

From: "Shakeeb Arsalan" <[email-masked]> 
To: "LM CS Team" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 9 September, 2020 17:44:29 
Subject: Re: Knet tickets subject line & Knet 

Hi Team, 

PFA and follow the same guys 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "LM CS Team" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 9 September, 2020 17:29:01 
Subject: Knet tickets subject line & Knet 

Hi Team, 

Please follow the same Subject Line and Comment of each of the below scenarios when you are creating Knet ticket on hybris. 

1- On validation Cancelled: 

Subject Line: 
Knet refund - order NO ******** 

Comment: 
The order has been cancelled on validation. 
Amount to be refunded : KWD **** 

2- transfer My Credit to Knet: 

Subject Line: 
Transfer the deleted My Credit Amount to the customer's Knet Acount - Order NO ******** 

Comment : 
KWD *** has been deleted by the tech team from the customer's My Credit, Please arrange the refund for the same. 

3- Transfer RV value to the customer's Knet Account. 

Subject Line: 
Transfer the deactivated RV Amount to the customer's Knet Acount - Order NO ******** 

Comment : 
RV value of KWD *** has been deactivated by the tech team , Please arrange the refund for the same. 

Regards 
Shakeeb