Subject: Ticket Assigned - Conversation with shabeeb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 19:31:03 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shabeeb shabeeb                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  shabeeb Bot:  Hi Shabeeb ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6260027582 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557284462            
 11:09 PM, 01st Jan                     shabeeb                    0537284462           11:09 PM, 01st Jan                   Mohd                   Hi Rajeshwer, My name is Mohammed, Thank you for contacting us. How may I help you?           11:11 PM, 01st Jan                     shabeeb                    I done mistake while I place my order           11:12 PM, 01st Jan                     shabeeb                    Choose wrong address           11:12 PM, 01st Jan                     shabeeb                    How can I update my delivery address           11:13 PM, 01st Jan                   Mohd                   Is it in the same city?           11:13 PM, 01st Jan                     shabeeb                    No           11:13 PM, 01st Jan                     shabeeb                    I need delivery in Jubail           11:14 PM, 01st Jan                   Mohd                   sorry to inform you that we are not able to change the delivery address after confirming the orde
 r           11:14 PM, 01st Jan                     shabeeb                    Order confirmed           11:15 PM, 01st Jan                     shabeeb                    6260027582           11:15 PM, 01st Jan                     shabeeb                    Order number           11:16 PM, 01st Jan                     shabeeb                    Can you support me to change delivery address           11:18 PM, 01st Jan                   Mohd                   Al Madhar Ash Shamali Riyadh           11:18 PM, 01st Jan                   Mohd                   this is the address you           11:19 PM, 01st Jan                   Mohd                   you made           11:19 PM, 01st Jan                   Mohd                   sorry to inform you that we are not able to change the delivery address after confirming the order           11:19 PM, 01st Jan                   Mohd                   sorry to inform you that we are not able to change the delivery address after confirming the o
 rder           11:19 PM, 01st Jan                     shabeeb                    What you mean           11:20 PM, 01st Jan                   Mohd                   we cann't change the delivery address after the order already placed           11:20 PM, 01st Jan                     shabeeb                    I Am far away 600 km           11:21 PM, 01st Jan                     shabeeb                    How can I receive it           11:21 PM, 01st Jan                   Mohd                   we request you to creat a new order with the correct address           11:22 PM, 01st Jan                   Mohd                   Is there anything else I can help you with?           11:22 PM, 01st Jan                     shabeeb                    Can I get my cash back?           11:23 PM, 01st Jan                   Mohd                   It will refund to your bank account           11:23 PM, 01st Jan                     shabeeb                    How           11:24 PM, 01st Jan          
            shabeeb                    And when           11:24 PM, 01st Jan                     shabeeb                    How can cancel my order           11:24 PM, 01st Jan                   Mohd                   will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.           11:25 PM, 01st Jan                   Mohd                   Is there anything else I can help you?           11:25 PM, 01st Jan                     shabeeb                    Is there any option to change address           11:26 PM, 01st Jan                   Mohd                   sorry to inform you that we are not able to change the delivery address after confirming the order           11:29 PM, 01st Jan                   Mohd                   Is there anything else I can help you?           11:29 PM, 01st Jan                   Mohd          
          Hi, I'm not getting a response from you. Are we still connected?           11:30 PM, 01st Jan                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:30 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1945476