Subject: Ticket Assigned - Conversation with rajeshwer thota
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 19:21:15 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rajeshwer thota rajeshwer thota                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rajeshwer thota Bot:  Hi Rajeshwer Thota ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566517896            11:06 PM, 01st Jan                   Mohd                   Hi Rajeshwer, My name is Mohammed, Thank you for contacting us. How may I help you?           11:09 PM, 01st Jan                     rajeshwer thota                    Hi sir           11:09 PM, 01st Jan                     rajeshwer thota                    Just before i have received my products           11:09 PM, 01st Jan                     rajeshwer thota                    But i would like to exchange my item           11:09 PM, 01st Jan                   Mohd                   Could you please share your order number so that I can assist you further?           11:10 PM, 01st Jan                     rajeshwer thota                    But there was only return option           11:10 PM, 01st Jan                     rajeshwer thota                    And accidently i have selected that           11:10 PM, 01st Jan                   Mohd                   Could you please share your order number?           11:11 PM, 01st Jan                     rajeshwer thota                    LM8225625308           11:11 PM, 01st Jan                   Mohd                   Please make sure of the order number           11:12 PM, 01st Jan                     rajeshwer thota                    Lm8225625308           11:13 PM, 01st Jan                     rajeshwer thota                    This is the order number on parcel box sir           11:14 PM, 01st Jan                     rajeshwer thota                    8225625308           11:15 PM, 01st Jan                     rajeshwer thota                    Hello sir           11:16 PM, 01st Jan                   Mohd                   You will be able only to return the item           11:17 PM, 01st Jan                     rajeshwer thota                    Can i come to near by show room to exchnage sir           11:17 PM, 01st Jan                   Mohd                   In the meantime, an exchange is not available at Max. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (max) store  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max) store  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:17 PM, 01st Jan                   Mohd                   Is there anything else i can help you?           11:19 PM, 01st Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:21 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1945466