Subject: New Reply Received - Refund of a failed transaction
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Apr 2021 08:27:28 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Refund of a failed transaction  Ticket comment <div dir="ltr">Reminder!</div>
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<div>On Wed, Apr 7, 2021 at 4:44 PM Sabeel Sameeullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hello,<div><br></div>
<div>Can you please update me?</div>
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<div dir="ltr" class="gmail_attr">On Thu, Apr 1, 2021 at 9:56 AM Sabeel Sameeullah &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hello,<div>
<br><div>Please refer the below details:</div>
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<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>1.Amount Deducted: SAR 159.00</span><br style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>2. Date of Deduction: 02/03/2021</span><br style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>3. Customer's Email address: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>4. Card number from which it has been deducted: 4283310113775111</span><br style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>5. Authorization code: 678951</span><br style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>6. Reference number of transaction: Not available</span><br>
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<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Please refer the attached &amp; looking forward for a positive response</span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Thanks &amp; Regards</span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Sabeel</span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
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<div dir="ltr" class="gmail_attr">On Wed, Mar 31, 2021 at 12:11 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Sabeel,<br><br>Thanks for getting in touch with us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience you had faced.<br><br>We would like to inform you that for failed transactions we need to check it with the finance team. We request you to kindly share the following details so that we can forward it to the finance team and make it checked.<br><br>1.Amount Deducted: <br>2. Date of Deduction: <br>3. Customer's Email address: <br>4. Card number from which it has been deducted:<br>5. Authorization code:<br>6. Reference number of transaction:<br><br>We look forward to hear from you soon. We will surely help you out on this.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2309307