Subject: New Reply Received - Re: ﻿ Sorry, we had to cancel your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Apr 2021 07:18:11 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Re: 	Sorry, we had to cancel your order.  Ticket comment <div id="yiv0729831612"><div id="yMail_cursorElementTracker_1618211808352">Hey, <div id="yiv0729831612yMail_cursorElementTracker_1618211726605">Apologies, but the debited transaction has not yet been resolved. Please re-open the case. </div>
<div id="yiv0729831612yMail_cursorElementTracker_1618211762300">Attaching snapshots from the bank app. </div>
<div id="yMail_cursorElementTracker_1618211821280">Thanks and regards, </div>
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<div id="yMail_cursorElementTracker_1618211835923">Sidhartha Chomal <br><br><br><br><div id="yiv0729831612ymail_android_signature"><a rel="noreferrer" id="yiv0729831612ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv0729831612yqt8190773043" id="yiv0729831612yqt67739"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div></div>
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<div>On Sun, 11 Apr 2021 at 17:20, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv0729831612"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2364403</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Mohammad Humayun : </div>
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<div class="yiv0729831612yqt5535166175" id="yiv0729831612yqtfd65512">Hi Sidhartha,</div>
<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>Please be informed that for order number 9645854077 we have only authorized the payment and the amount was not captured from our side. Your authorization has been cancelled by this transaction ID 169999990126180155. </div>
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<strong>We request you to kindly check your bank statement.</strong><br><br>If you are unable to see your refund please contact you bank to check with this transaction ID 169999990126180155.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043210052459'>Screenshot_20210412-111202_CBD.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043210052460'>Screenshot_20210412-111433_CBD.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2364403