Subject: New Reply Received - Return damaged item
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 09 Apr 2021 20:01:07 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Return damaged item  Ticket comment <div dir="auto">Thank you for your response, but I dont understand the refund amount... why its 39Dhs... when I have paid 46Dhs for it<div dir="auto"><br></div>
<div dir="auto">Kindly clarify </div>
<div dir="auto"><br></div>
<div dir="auto">Regards</div>
<div dir="auto">Sheetal Bhatia </div>
<div dir="auto">050 3621705</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 9 Apr 2021, 18:17 Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Shirley,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>​We are sorry to hear that you have received a damaged item form you last purchase. We can understand your concern and your disappointment here. This is surely not the experience we want our customers to have when they shop with us.</div>
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<div dir="ltr">However, we have created a return request for the item you have the issue. Our courier will contact you for the collection of the item within 3-5 business days.</div>
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<div dir="ltr">Your refund for AED 39.78 will be refunded back in your my credit account.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2376086