Subject: New Reply Received - My Account
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 09 Apr 2021 14:29:42 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">I've already tried doing that twice and reset my password, but when I try to login using the new password it still says the ID or password is incorrect. Please advice.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Saman. </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Apr 9, 2021, 6:27 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Saman,<br><br>
</div>
<div dir="ltr">
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div>We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:<br><br>1. Click on "Forgot Password" Link on the login window.</div>
<div>2. Enter your registered email address.</div>
<div>3. Check your registered email inbox/spam folder.</div>
<div>4. Click on the password reset link and change your password.</div>
<div>5. You can login now with your new password</div>
<div><br></div>
<div>Please do not hesitate to write back to us if the issue still persists. We will be happy to investigate further.</div>
<div><br></div>
<div>We hope this helps and have a great day! Stay Safe!</div>
<div><br></div>
<div>Your Friends,</div>
</div>
<div dir="ltr"><span style="background-color:initial;font-family:inherit;font-size:inherit" dir="ltr">The Support Team.</span></div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2377047