Subject: New Reply Received - 4537676455 ORDER NUMBER
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 09 Apr 2021 07:53:45 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  4537676455 ORDER NUMBER  Ticket comment <div dir="auto">
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<div dir="auto">Dear Centrepoint Team,</div>
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<div dir="auto">Would like to follow up regarding trailling mail, requested. </div>
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<div dir="auto">If it is not possible to change the items, and your saying that refund the 80 refundaded nack to credit account but then no credit showing. </div>
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<div dir="auto">Requesting kindly share the screenshot as a proof to credit as not showing as well.</div>
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<div dir="auto"><font><span style="font-size:14px">Furthermore, same also to 50 QAR, 1MONTH almost  but no refunded. </span></font></div>
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<div dir="auto"><font><span style="font-size:14px">Can you call me please for this matter or whatsapp.</span></font></div>
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<div dir="auto"><font><span style="font-size:14px">Mobile:3125 7489</span></font></div>
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<div dir="auto"><font><span style="font-size:14px">Attachee receipt for reference.</span></font></div>
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<div dir="auto"><font><span style="font-size:14px">Looking forward to your  promt response.</span></font></div>
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<div dir="auto"><font><span style="font-size:14px">Thank you.</span></font></div>
<div dir="auto"><font><span style="font-size:14px">Gemma Pacunla </span></font></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 23 Mar 2021, 12:43 pm Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Gemma,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>Please be informed that ​exchange was possible if you have visited the store. On store you can exchange the shoe mart items for the size and colour issue.</div>
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<div dir="ltr">However, we can check that you have raised the online return request and for online there is no exchange option only return and refund can be done for the same. </div>
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<div dir="ltr">Hence,your refund for QAR 80.00 has been refunded back in your my credit account.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043209514108'>IMG_20210329_173819.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043209514112'>IMG_20210329_173759.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2232174