Subject: New Reply Received - Re: ﻿ Sorry, we had to cancel your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Apr 2021 16:19:25 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Re: 	Sorry, we had to cancel your order.  Ticket comment <div>Hey, </div>
<div id="yMail_cursorElementTracker_1617898352951">Have checked my statement on my app, the amount of AED 30 has not been reversed by 'Landmark Retail Invest' and the transaction has gone through. </div>
<div id="yMail_cursorElementTracker_1617898558735">Also called phone banking, they too deny receiving any refund for or other than this transaction from 'Landmark Retail Invest' or any other entity of the group. </div>
<div id="yMail_cursorElementTracker_1617898561494">Kindly acknowledge the email and expedite the reversal, as the experience is not good, since the order got cancelled and your email denying receiving the fund, its highly inconvenient. </div>
<div id="yMail_cursorElementTracker_1617898580050">Thanks &amp; regards, </div>
<div id="yMail_cursorElementTracker_1617898587254"><br></div>
<div id="yMail_cursorElementTracker_1617898587394">Sidhartha Chomal </div>
<div id="yMail_cursorElementTracker_1617898597138">Cell: +971 - 555540259 / 0555540259 <br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Wed, 7 Apr 2021 at 15:15, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv5938160943"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div class="yiv5938160943yqt0901072579" id="yiv5938160943yqtfd40224">Hi Sidhartha,</div>
<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>Please be informed that ​for order number 9645854077 we have only authorized the payment and the amount was not captured from our side. Your authorization has been cancelled by this transaction ID 169999990126180155. We request you to kindly check your bank statement.</div>
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<div dir="ltr">If you are unable to see your refund please contact you bank to check with this transaction ID 169999990126180155.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2364403